Operations Installation Coordinator

50floor; Charlotte (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Casual work environment

Team building events

Premium 401k Investment Plan

Medical Insurance options

Paid Holidays

Sick time

Job summary

EmergencyMD in Charlotte, NC is seeking an Operations Associate to ensure smooth installation processes, manage team communications, and provide top-notch customer support. The ideal candidate has management experience, strong organizational skills, and a customer-oriented approach.

This full-time position offers a variety of benefits including a premium 401k plan, medical insurance options, and a casual work environment. Applicants should be flexible and able to work a 40+ hour week, including some weekends.

Qualifications

• 1+ years of experience managing staff; contractor management preferred.
• 1+ years of experience in the flooring and/or home improvement industry preferred.
• Ability to work a five-day, 40+ hour work week.

Responsibilities

• Coordinate installation for quick-turn jobs.
• Verify floor plan measurements and output.
• Confirm customer deposits and financing holds.
• Order and track materials.
• Monitor material readiness and proactively schedule installations.
• Manage client onboarding and support.
• Handle customer call transfers and inquiries.
• Identify process improvements.

Skills

Strong management skills

Positive and professional demeanor

Customer-oriented approach

Excellent written and verbal communication

Strong time management skills

Education

High School Diploma or equivalent

Job description

Job Title: Operations Associate

Type: Full Time

Salary: $50,000-55,000

What We're Looking For

We are seeking a team-oriented Operations Associate/Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and a positive customer experience.

The Installation Coordinator will be in constant communication with Installers and customers throughout the flooring installation process. The candidate must have leadership qualities, strong organization skills, and communicate well with various personality types.

What You'll Do

• Installation Coordination for Quick-Turn Jobs: Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.
• Measure Square Output Verification: Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.
• Deposit and Financing Verification: Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
• Material Procurement: Order and track materials through vendor portals, ensuring timely availability for scheduled installations.
• Installation Acceleration: Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.
• Job Scheduling & Rescheduling: Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.
• Client Onboarding and Support: Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.
• Customer Call Handling: Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.
• Process Improvement: Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.

What's Needed to Succeed

• Strong management skills
• Positive and professional with the ability to maintain a calm demeanor during hectic periods
• Customer-oriented approach and desire to assist others
• Ability to work as a team
• Excellent written and verbal communication
• Strong time management skills and ability to prioritize work
• Must work well with limited direction using independent judgment
• Demonstrate a sense of urgency

What's Required

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.

Benefits and Perks We Offer

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program