Installation Coordinator

Service Pros Installation Group, INC.

Saint Paul (MN)

On-site

USD 42,000 - 56,000

Full time

9 hours ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Dental insurance

Disability insurance

Life insurance

Medical insurance

Vision insurance

401K matching

Paid time off

Holiday pay

Job summary

Service Pros Installation Group, INC. is seeking a Flooring Installation Coordinator focused on customer service. You will partner with Lowe’s Installed Sales staff and our contractors to ensure customer satisfaction and timely installations.

The role involves reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to confirm satisfaction of flooring projects.

Qualifications

High school diploma or GED with 1–2 years related experience or training; customer service is a plus.
Basic tech skills to use multiple screens, databases, spreadsheets, email and word processing software.

Responsibilities

Review work orders for accuracy, verify information, and resolve labor/product issues.
Schedule customers and contractors for installations and other appointments.
Review project details with the contractor prior to installation.
Receive and resolve customer complaints and follow up calls.
Ensure inventory levels are maintained and materials are staged for crew load outs.

Skills

Customer service

Tech literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Us

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Full-time Description

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship
People
Integrity
Growth

Role Description

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties And Responsibilities

Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and Contractors for installations and other appointments.
Reviews project details for each job with the appropriate Contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow-up calls.
Ensures inventory levels are maintained and stages materials for crew load outs.
Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Qualifications

High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the Contractors and customers.

Schedule

Day shift

Benefits