Flooring Installation Coordinator - Customer-Focused Scheduling

Socket.dev; New Brighton (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

401K Company Match

PTO

Holiday Pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator who prioritizes customer service. The role partners with Lowe’s Installed Sales staff and our Contractors to ensure customer satisfaction, reviews contracts, schedules installs, and coordinates product deliveries.

The position also handles a variety of administrative tasks, maintains inventory, loads and unloads materials, and follows up with customers to verify workmanship and timelines.

Qualifications

• High school diploma or GED plus 1–2 years of related experience; customer service is a plus.
• Basic tech skills to use multiple computer screens and software (database, spreadsheet, email, word processing).
• Must stay organized and efficient to support Contractors and customers.

Responsibilities

• Review work orders for accuracy, verify information, resolve labor/product issues.
• Schedule customers and Contractors for installations and other appointments.
• Review project details with Contractor prior to installation.
• Receive and resolve customer complaints and perform follow-up calls.
• Maintain inventory levels and stage materials for crew load outs.
• Load and unload trucks with a forklift/pallet-jack/manual handling as needed.

Skills

Customer service

Tech skills

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Service Pros Installation Group is seeking a Flooring Installation Coordinator who prioritizes customer service. The role partners with Lowe’s Installed Sales staff and our Contractors to ensure customer satisfaction, reviews contracts, schedules installs, and coordinates product deliveries.

The position also handles a variety of administrative tasks, maintains inventory, loads and unloads materials, and follows up with customers to verify workmanship and timelines.