Flooring Installation Coordinator: Customer Success & Scheduling

Socket.dev; Greer (SC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Life insurance

Medical insurance

Vision insurance

401(k) match

Paid Time Off

Holiday pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator to act as the customer-facing link between Lowe’s Installed Sales staff, contractors, and customers. You will review contracts, ensure product delivery, schedule installs, oversee the process, and follow up to guarantee satisfaction on flooring projects.

The role emphasizes strong customer service, administrative support, and coordination across teams.

Qualifications

• Customer service experience is a plus.
• Ability to schedule installations and coordinate with contractors.
• Strong organizational skills and attention to detail.

Responsibilities

• Review work orders for accuracy and coordinate customer expectations.
• Schedule installations for customers and contractors.
• Review project details with contractors prior to installation.
• Follow up with customers to ensure satisfaction after flooring projects.
• Maintain inventory levels and prepare materials for crews.
• Assist with loading/unloading materials as needed.

Skills

Customer service

Scheduling

Administrative support

Organizational skills

Cross-functional coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Service Pros Installation Group is seeking a Flooring Installation Coordinator to act as the customer-facing link between Lowe’s Installed Sales staff, contractors, and customers. You will review contracts, ensure product delivery, schedule installs, oversee the process, and follow up to guarantee satisfaction on flooring projects.

The role emphasizes strong customer service, administrative support, and coordination across teams.