Install / Field Service Tech

TEMPS-InVeris Training Solutions, Inc; Alpharetta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

InVeris Training Solutions Inc. is seeking a technically skilled individual for a travel-based installation and training role. You will install virtual training equipment, train users, and resolve issues on site, with frequent travel and a short project cycle.

The position emphasizes problem-solving, documentation, and collaboration across departments, with a strong emphasis on customer interaction and field service excellence.

Qualifications

• Must have the ability to work effectively with minimal supervision while traveling on the road.
• Must have an understanding of computer software: MSFT Windows XP and 7 base systems.
• Ability to read engineering prints and schematics.
• Ability to communicate effectively and professionally, both orally and in writing.
• Must possess a valid driver’s license and have a driving record acceptable to company insurance.
• Must have your own credit card or access to a company credit card.

Responsibilities

• Install InVeris virtual training equipment and train users in operation and maintenance.
• Troubleshoot problems, mechanical and electrical, and implement solutions.
• Prepare written reports of installation and service activities.
• Interact with customers to help troubleshoot and correct problems.
• Assist help desk operators on calls when in the office.
• Occasional site repair visits as needed.
• Assist with other areas of the company such as manufacturing, shipping, inventory.
• Edit or revise installation, operations, and maintenance documentation.
• Assist with creating lanes, video, CGI courses.
• Perform other assignments as directed.

Education

High School Diploma

Job description

At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.

InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.

We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.

Job Designation

Travel to customer site: install and train the customer on the operation of virtual weapons training equipment sold by InVeris Training Solutions Inc. This is a Temporary position.

Job Core Responsibilities

• Install InVeris virtual training equipment and train the users in proper operation and maintenance
• Trouble-shoot problems, both mechanical and electrical, and determine and implement solutions
• Prepare written reports of all installation and service activities
• Deal with customers in person and by phone to help them trouble shoot and correct problems
• When in the office, assist the help desk operators on calls
• Occasional site repair visits
• When not busy with service or installation, help in other areas of the company as needed, such as manufacturing, shipping, inventory area, etc.
• Help edit or revise documentation for the installation, operations, and maintenance of InVeris virtual training equipment
• Assist with creating lanes, video, CGI courses
• Work on other assignments as assigned

Job Specifications

• Must have the ability to work effectively with minimal supervision while traveling on the road
• Must have an understanding of computer software: MSFT Windows XP and 7 base systems
• Ability to read engineering prints and schematics
• Ability to communicate effectively and professionally, both orally and in writing
• Ability to work independently and solve problems
• Must be proficient with a computer
• Ability to install software and hardware and be a knowledgeable user of Microsoft products
• Must possess a valid driver’s license and have a driving record that is acceptable to InVeris Training Solutions insurance provider
• Must have your own credit card or have individual credit that will allow the issue of a company credit card

Education

• High School Diploma

Experience

• Military or Law Enforcement background desired

Material & Equipment directly used

• Small hand tools and various handheld trouble shooting devices.

Working Environment/Physical Activities (or Limitations)

• This position requires travel up to 85%-95% of the time, with typical installation assignments lasting 3 -5 work days and periodic assignments of up to several weeks, including weekends. At times lift/push/pull 50-100 lbs.

Company Website

www.inveristraining.com

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

InVeris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human Resources at [e-mail].

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.