IT Helpdesk Support Tier 2

InVeris, Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

InVeris, a leading provider of weapons training solutions, seeks an IT Helpdesk Technician to deliver Tier 1–2 support for Microsoft environments and end-user devices. This 100% onsite role is based at the Alpharetta office with occasional visits to the Duluth office, and offers a contract-to-hire path.

You will troubleshoot hardware and software, administer Active Directory and Office 365, and support mobile users during the office move.

Qualifications

• 5 years of relevant experience as front-line IT support.
• Experience supporting end users in an enterprise environment.
• ITAR awareness and compliance experience is advantageous.

Responsibilities

• Troubleshoot hardware and software issues for end users.
• Active Directory Administration responsibilities.
• Microsoft Office 365 administration and user support.
• Cell phone support for email/Teams setup during office move.

Skills

Troubleshoot hardware

Troubleshoot software

Active Directory Administration

Office 365 administration

Mobile endpoint support

Tools

Office 365

Windows Server 2019

Hyper-V

Windows Defender

Job description

At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.

InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.

We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.

Job Designation Summary:

The IT Helpdesk Technician plays a key role in delivering dependable, customer‑focused technical support to end users across the organization. This position is Contract-to-Hire and provides Tier 1–2 assistance for Microsoft environments, end‑user devices, and core IT services, ensuring smooth and efficient daily operations. Position is 100% onsite at the InVeris' Alpharetta office. Occasional visits to the Duluth office are also necessary.

Essential Duties, Specifications, Core Competencies:

• Ability to troubleshoot hardware AND software
• Active Directory Administration
• Microsoft Office 365 administration
<
• Cell Phone support to help everyone that will have issues getting email/teams set up on their phone due to the move of offices

Physical and Work Requirements:

• Ability to assist in installing servers into APC racks

Other Duties:

• Deploy MS Windows Defender Console and configure endpoints
• Create MS Windows Server 2019 VMs
• Review and optimize Office 365 bases SharePoint sites
• Investigate existing WSUS deployment and fix issues or recommend replacement

Education and Experience:

• 5 years of relevant experience as a front-line IT support person assisting end users

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

InVeris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.