Install / Field Service Tech

InVeris; Georgia; On-site; USD 50,000 - 70,000; Full time

Job summary

InVeris is seeking a field service professional to travel to customer sites across the United States, installing and training on virtual training equipment. This temporary position requires up to 85–95% travel, with installations typically lasting several days and possible longer assignments.

You will troubleshoot, document activities, and support various company functions on-site. Applicants should have a High School Diploma, a valid driver's license, and an ability to read engineering drawings

Qualifications

• High School Diploma required.
• Must have valid driver's license and driving record acceptable to insurer.
• Experience or background in military or law enforcement desired.
• Ability to travel up to 85–95% and work on-site at customer locations.

Responsibilities

• Install InVeris virtual training equipment and train users on operation and maintenance.
• Troubleshoot mechanical and electrical issues; implement solutions.
• Prepare written reports of installation and service activities.
• Interact with customers in person and by phone to resolve problems.
• Support help desk when on-site and assist with other company areas as needed.
• Edit or revise documentation for installation and maintenance.

Skills

Travel frequently

Windows XP/7

Engineering drawings

Schematics

Customer service

Education

High School Diploma

Tools

MS Office

Job description

At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.

InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.

We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.

Job Designation

Travel to customer site: install and train the customer on the operation of virtual weapons training equipment sold by InVeris Training Solutions Inc. This is a Temporary position.

Job Core Responsibilities

• Install InVeris virtual training equipment and train the users in proper operation and maintenance
• Trouble-shoot problems, both mechanical and electrical, and determine and implement solutions
• Prepare written reports of all installation and service activities
• Deal with customers in person and by phone to help them trouble shoot and correct problems
• When in the office, assist the help desk operators on calls
• Occasional site repair visits
• When not busy with service or installation, help in other areas of the company as needed, such as manufacturing, shipping, inventory area, etc.
• Help edit or revise documentation for the installation, operations, and maintenance of InVeris virtual training equipment
• Assist with creating lanes, video, CGI courses
• Work on other assignments as assigned

Job Specifications

• Must have the ability to work effectively with minimal supervision while traveling on the road
• Must have an understanding of computer software: MSFT Windows XP and 7 base systems
• Ability to read engineering prints and schematics
• Ability to communicate effectively and professionally, both orally and in writing
• Ability to work independently and solve problems
• Must be proficient with a computer
• Ability to install software and hardware and be a knowledgeable user of Microsoft products
• Must possess a valid driver’s license and have a driving record that is acceptable to InVeris Training Solutions insurance provider
• Must have your own credit card or have individual credit that will allow the issue of a company credit card

Education

• High School Diploma

Experience

• Military or Law Enforcement background desired

Material & Equipment directly used

• Small hand tools and various handheld trouble shooting devices.

Working Environment/Physical Activities (or Limitations)

• This position requires travel up to 85%-95% of the time, with typical installation assignments lasting 3 -5 work days and periodic assignments of up to several weeks, including weekends. At times lift/push/pull 50-100 lbs.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

InVeris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.