Install Coordinator

One Hour Heating & Air Conditioning; Minnesota; On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

401K Match

Holiday Pay

Vacation Pay

Job summary

One Hour Heating & Air Conditioning is seeking an experienced Plumbing Coordinator to manage customer interactions, schedule service appointments, and coordinate with HVAC and plumbing teams. The ideal candidate will have strong customer service experience, organizational skills, and knowledge of CRM software. This full-time role offers competitive hourly pay and numerous benefits including medical, dental, and 401K matching. Become part of a supportive team that values communication and professional growth.

Qualifications

• Previous experience in customer service and sales coordination, preferably in home services.
• Strong communication skills and ability to work in a fast-paced environment.
• Organized and detail-oriented with basic computer knowledge.

Responsibilities

• Manage incoming leads and schedule appointments.
• Coordinate with HVAC, Plumbing, and Electrical sales teams.
• Track leads and maintain excellent customer communication.

Skills

Customer service experience

Sales coordination

Strong communication skills

Detail-oriented

Basic computer knowledge

Tools

ServiceTitan

CRM software

Job description

Overview

Northern One Hour Heating, Northern Ben Franklin & Northern Mister Sparky Electric is a locally owned and operated residential heating, cooling, plumbing & Electrical business servicing the Twin Cities Metro area since 1990. We are seeking an experienced Plumbing Coordinator to help schedule and set up plumbing sales, service, and installation calls. If you like helping customers and have experience in customer service or have worked as a coordinator, Northern One Hour Heating & Air Conditioning, Ben Franklin Plumbing & Drains & Mister Sparky have a great opportunity for you!

About the Role

As our Sales Lead Coordinator, you’ll be the key link between our customers and our sales team. You’ll manage incoming leads, schedule appointments, follow up with prospects, and ensure no opportunity falls through the cracks.

Responsibilities

• Answer inbound calls and online inquiries
• Communicate with field staff on availability
• Qualify leads and schedule sales appointments
• Coordinate with HVAC, Plumbing, and Electrical sales teams
• Track leads and update CRM system
• Maintain excellent customer communication
• Set up sold jobs from start to finish
• Pull permits
• Create POs for vendor purchases
• Assist in financing options

Qualifications

• Previous experience in customer service and sales coordination (home services experience preferred)
• Strong communication and phone skills
• Organized and detail-oriented
• Comfortable working in a fast-paced environment
• Basic computer and CRM knowledge
• ServiceTitan experience a plus
• Self-motivated and team-oriented

What We Offer

• Competitive hourly pay
• Growth opportunities within a growing company
• Supportive team environment
• Full-time position

Benefits

• Hourly pay
• Medical Insurance, Dental & Vision
• Life Insurance Coverage
• Short Term Disability
• Long Term Disability
• 401K Match
• Holiday Pay
• Vacation Pay

If you’re ready to be part of a company that values teamwork, customer service, and professional growth, we’d love to hear from you!

Job Type: Full-time

Pay: 25.00-35.00 pr hour - based on experience

Compensation: $25.00 - $35.00 per hour

Join Northern's One Hour Team!

Northern's One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area. We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northern's One Hour Heating we live by our Code of Ethics, We Believes, and our Core Values. We are looking for rockstar employees who are just as passionate as we are and match our Core Values.

Northern's Core Values

• Our Northern Family: We work as a team, care for one another, and have fun.
• Help Others: We are passionate about helping others.
• Do the Right Thing: We always do what's right, even when it’s not easy.
• Eager to Learn & Grow: Always reaching and growing to our craft.

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first. How do we prove it? First things first.

• Pay: We offer competitive pay based on performance.
• Flexibility: Scheduling that respects important personal commitments.
• Career Path: Training programs including Technical Training, Virtual technical training, communications, sales, and more. Apply today if you’re serious about your career and want to learn from the best in the industry.

Note: This role is associated with a franchise location. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.