Install and Licensing Support Technician

MathWorks; Natick (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

MathWorks is hiring for an Installation and Licensing Technician within a hybrid work environment. You will support customers on installation and licensing across Windows, MacOS, and Linux, using phone, email, and web.

Training is provided to expand your skills and prepare for future growth within MathWorks. Responsibilities include troubleshooting, configurations on cloud platforms, CI servers, Docker, and compute clusters, plus collaborating on cross-functional projects to drive process

Qualifications

• Bachelor’s degree and 1 year of professional work experience or equivalent.
• Authorized to work in the United States full-time without restriction; visa sponsorship will not be provided.
• Degree focused in Computer Science, Information Technology, or STEM preferred.

Responsibilities

• Provide technical support for installation and licensing across Windows, MacOS, and Linux.
• Troubleshoot customer issues via phone, email, and web; engage with cloud platforms (AWS, Azure).
• Participate in projects and cross-functional teams to improve processes and policies.

Skills

Customer-facing experience

Linux knowledge

Windows knowledge

Mac knowledge

Networking basics

License Management knowledge

Process improvement

Technology passion

Education

Bachelor's degree in Computer Science/IT/STEM

Job description

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker,and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.

Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.

Hours for this position are 9:30am - 6:30pm.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Technical Support

• The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
• Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
• Be a voice for our customers within MathWorks by providing insight into the customer experience.

Project related activities

• Projects will be assigned based on career objectives, interests, and departmental needs.
• Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams

Teaming activities

• Collaborate with team members.
• Decision making, consensus building, conflict resolution, and problem solving on team related issues.
• Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.

Minimum Qualifications

• A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Additional Qualifications

• Degree focused in Computer Science, Information Technology, or STEM is preferred
• 6-12 months of IT experience
• Experience in a customer-facing role
• Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
• Ability to identify and implement process and policy improvements
• A passion for technology