Hybrid IT Support Technician - Install & Licensing

The MathWorks, Inc.; Natick (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The MathWorks, Inc. is seeking an Installation and Licensing Technician in a hybrid role based in the United States. You will handle technical support for installation and licensing, including configurations on cloud platforms such as AWS and Azure, CI servers, Docker, and compute clusters.

You will interact with customers via phone, email, and other channels, with training provided. Hours are 9:30am - 6:30pm, and the role offers growth opportunities within MathWorks.

Qualifications

• Bachelor's degree or equivalent required or 1 year of professional work experience in IT.
• Experience in a customer-facing role and ability to work in the United States without sponsorship.
• Familiarity with Linux, Windows, MacOS, networking and license management is preferred.

Responsibilities

• Troubleshoot internal and external customer requests via phone, email and web.
• Support Windows, MacOS and Linux platforms.
• Participate in projects and collaborate with cross-functional teams to improve processes and policies.

Skills

Customer-facing

Linux

Windows

MacOS

Networking

Education

Bachelor's degree or equivalent

CS/IT/STEM degree preferred

Tools

AWS

Azure

Docker

Job description

The MathWorks, Inc. is seeking an Installation and Licensing Technician in a hybrid role based in the United States. You will handle technical support for installation and licensing, including configurations on cloud platforms such as AWS and Azure, CI servers, Docker, and compute clusters.

You will interact with customers via phone, email, and other channels, with training provided. Hours are 9:30am - 6:30pm, and the role offers growth opportunities within MathWorks.