Business Analysis Manager, Contact Interaction Analytics

tmobile; Overland Park (KS); On-site; USD 78,000 - 162,000; Full time

Job summary

T-Mobile in the United States is seeking a Business Analysis Manager to deliver insights, drive strategic decisions, and shape the long‑term vision by partnering with marketing, product and platform teams on complex modeling.

The role requires 4–7 years in analytics, experience with Tableau or Power BI, SQL, Python or R, and a Bachelor’s degree in a quantitative field. You will build reporting structures and dashboards to support data‑driven decisions across the organization.

Qualifications

• Bachelor's Degree Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
• 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
• 4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
• 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
• Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
• Telecommunications (Preferred)

Responsibilities

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data‑driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self‑service environments. Define product feature and campaign success metrics and benchmarks.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.

Skills

Data Analysis

Problem Solving

Communication

Financial Modeling

Telecommunications

Education

Bachelor's degree in data analysis, data science, similar quantitative fields or equivalent practical experience

Tools

Tableau

Power BI

SQL

Python

R

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

The Business Analysis Manager delivers big insights and helps leaders throughout the business to make critical strategic and operational decisions and shape the long-term vision of T-Mobile. The Business Analysis Manager is responsible for insights, analysis, and reporting using various analytical techniques and software including data mining and business intelligence/reporting software. They create customer‑centric recommendations informed by analysis, good business acumen and partner with the business to drive improvements in a matrixed environment through creativity, and effective communication. They partner with various teams including marketing, product and platform teams on complex modeling and analysis requests. This position also participates in the design and development of reporting structures & interfaces, as well as administration of standardized reports to be utilized across teams.

Job Responsibilities

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data‑driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self‑service environments. Define product feature and campaign success metrics and benchmarks.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.

Education

Bachelor's Degree Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)

Work Experience

• 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
• 4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
• 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
• Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
• Telecommunications (Preferred)

Knowledge, Skills and Abilities

• Data Analysis: Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment. (Required)
• Problem Solving (Required)
• Communication: Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
• Financial Modeling (Required)
• Telecommunications (Preferred)

Licenses and Certifications

Other Business Certification (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Total Target Cash Earnings Opportunity: $89,585 - $161,575

National Base Pay Range: $77,900 - $140,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ364746¶dox=1

At T-Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year‑end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify