Insights & AI Lead, Global Communications

Equinix; Dallas (TX); On-site; USD 121,000 - 181,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive benefits

Job summary

Equinix seeks a Manager of Insights and AI to help the Global Communications team measure impact, apply AI to daily work, and operate more effectively.

Reporting to the Chief of Staff, you will define KPIs, oversee data collection, and translate findings into clear recommendations while coordinating with regional leaders.

You will also drive AI adoption through practical use cases, training, and resources, supporting culture and ways of working across the team.

Qualifications

• 7+ years of experience in corporate communications or related field.
• Experience measuring communications performance and translating data into insights and recommendations.
• Understanding of measurement across earned/digital/social and employee communications.
• Experience partnering with agencies or external vendors and managing expectations.
• Practical experience using generative AI in communications workflows.
• Strong analytical judgment and ability to explain findings clearly.
• Excellent writing and presentation skills for diverse audiences.
• Experience in a global or B2B technology environment preferred.

Responsibilities

• Lead a consistent measurement approach across Global Communications and link objectives to business priorities.
• Partner with regional leads to establish KPIs and data sources and embed measurement in planning.
• Identify data gaps and establish practical, repeatable data collection processes.
• Manage the measurement agency’s scope, timelines and deliverables, including dashboards.
• Establish reporting definitions and quality checks for data consistency across regions.
• Lead regular reporting and translate results into clear narratives and actions.
• Serve as the primary point of contact for measurement questions and data requests.
• Help communications leads use findings to refine strategies and resources.

Skills

Analytical judgment

Writing skills

Presentation skills

Project management

Collaboration

Cross-functional influence

Adaptable

Proactive

Data storytelling

Attention to detail

Job description

Equinix seeks a Manager of Insights and AI to help the Global Communications team measure impact, apply AI to daily work, and operate more effectively.

Reporting to the Chief of Staff, you will define KPIs, oversee data collection, and translate findings into clear recommendations while coordinating with regional leaders.

You will also drive AI adoption through practical use cases, training, and resources, supporting culture and ways of working across the team.