Inside Service Sales Manager

Atlas Copco Airpower N.V.; West Springfield (MA); Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Life & Disability insurance

Flexible benefits plan

Job summary

Atlas Copco US in West Springfield, MA seeks an Inside Sales Representative to own inquiries, coordinate quotation and order fulfillment, and support service plans for an assigned territory. You will act as the primary contact for customers, distributors, and prospects, driving upsells and timely responses while maintaining data integrity in the CRM system.

The role emphasizes high-volume activity, cross-functional handovers, and meeting sales targets.

Qualifications

• Minimum 3-5 years inside sales and customer service.
• Experience in fast-paced environment with quote generation.
• Proficiency with CRMs/ERPs (C4C, Salesforce, SAP, Oracle or similar).
• MS Office (Excel/Outlook/Word) with 50 WPM typing speed.

Responsibilities

• Own inquiries and coordinate quotation and order fulfillment processes.
• Serve as point of contact for customers, distributors, and prospects.
• Quote, submittal of orders, and customer support for territory.
• Maintain CRM data integrity and manage sales pipeline.
• Assist Contracts team with contract renewal pricing negotiations.
• Proactively prospect and develop new sales opportunities.

Skills

Communication skills

Customer focus

Teamwork

Data entry accuracy

Self-starter

Goal oriented

Education

Bachelor's degree

Tools

CRMs

ERPs

Salesforce

SAP

Oracle

C4C

Job description

Sales Atlas Copco US – United States West Springfield Massachusetts

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Representative you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Responsible for bringing in new customers while also interacting with existing ones to drive sales revenue growth.
• Maintain an in-depth understanding of service plan portfolio and product features and updates to be able to explain, promote, and upsell.
• Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.
• Proactively prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.
• Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.
• Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.
• Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.
• Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance, and contracts teams. Ensure seamless cross-functional handovers.
• Research and resolve shared services order or invoicing discrepancies and delivery issues.
• Ensure data integrity and manage sales activities and pipeline within the CRM database.
• Assist Contracts team with contract renewal process and pricing negotiations.
• Participate in one-to-one, team, divisional, and company meetings and initiatives.
• Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

To succeed, you will need

Supervisory Responsibility

None.

Experience

• Minimum 3-5 years’ experience in inside sales and customer service required.
• Previous experience in a fast-paced environment with quote generation required.
• Minimum 3-5 years’ experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
• Fluent in Spanish (reading, writing, speaking) a plus.
• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
• Previous experience in an inbound or outbound call center a plus.

Education

4-Year Bachelor’s degree is required.

Skills

• Must have excellent oral, written, and verbal communication skills.
• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan Health insurance/ Dental insurance/ Vision insurance Competitive Paid time off Life & Disability insurance $51k - $77k. Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco in West Springfield, MA.

Contact information

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.