Inside Service & Refrigeration Support Specialist

Destaco; Conyers, Northern (GA, KY); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Discretionary bonus

Commissions plan

Résumé du poste

Dover Food Retail is seeking an Inside Service Support Specialist in Conyers, GA to provide technical support for refrigeration products and service partners. You will coordinate cross-functional communication and work toward first-contact resolution.

The role requires strong communication, HVAC knowledge, and experience in a call-center style environment. In-office hours are required at our Conyers facility with potential for process-improvement activities.

Qualifications

• High school diploma or GED required with technical HVAC/refrigeration knowledge.
• 2+ years in a customer-facing role in B2B environments preferred.
• Experience providing technical solutions in call-center style support.

Responsabilités

• Provide technical support to customers, service partners, and internal teams.
• Coordinate problem resolution across quality, warranty, field service, engineering, and sourcing.
• Develop service bulletins to educate partners and internal staff.
• Act as escalation point for after-sales support and ensure timely resolutions.

Connaissances

Excellent communication

Problem solving

MS Office

HVAC knowledge

Technical aptitude

Customer-facing experience

CRM experience (Salesforce)

Formation

High School diploma or GED

2+ years HVAC/refrigeration certification

Outils

Salesforce

Syteline

Integra

AS-400

FSMS

Description du poste

Dover Food Retail is seeking an Inside Service Support Specialist in Conyers, GA to provide technical support for refrigeration products and service partners. You will coordinate cross-functional communication and work toward first-contact resolution.

The role requires strong communication, HVAC knowledge, and experience in a call-center style environment. In-office hours are required at our Conyers facility with potential for process-improvement activities.