Inside Refrigeration Technical Support Specialist

Dover Corp; Conyers (GA); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Descrizione del lavoro

Dover Corp in Conyers, GA is seeking an Inside Service Support Specialist to provide technical support for DFR products and assist service partners and customers from our local facility. The role emphasizes first-contact issue resolution, escalation management, and cross-functional collaboration with engineering and quality teams.

Ideal candidates have 2+ years in customer-facing roles and 3+ years in technical support or HVAC/refrigeration environments, plus strong MS Office skills and

Competenze

• High School diploma or GED / Equivalency.
• 2+ years of experience in a customer facing role in a business-to-business environment.
• 3+ years of experience in providing technical solutions in a call center environment or 3+ years' experience with the manufacture, testing, or support of HVAC or refrigeration products.
• 2+ years' experience with and competency with MS products such as Powerpoint, Word, and Excel

Mansioni

• Provide technical support to customers, service partners and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting and maintenance of DFR products.
• Support Sales team, as needed, in addressing product complaints, questions, and resolutions.
• Coordinate activities related to problem resolution between quality, warranty, field service, engineering, and sourcing departments.
• Help develop technical service bulletins to educate service partners and internal parties regarding common field issues and methods of resolving.
• Act as the internal escalation point for after-sales support team, helping ensure service levels are maintained and accurate resolution.
• Working directly with Engineering and other departments when collaboration is needed to fulfill internal requests for information.
• Participate in and support process improvement initiatives.

Conoscenze

Customer facing

MS Office

Technical support

HVAC/refrigeration knowledge

Communication

Problem-solving

Formazione

High school diploma or GED

HVAC certification/degree

Strumenti

MS Office

Descrizione del lavoro

Dover Corp in Conyers, GA is seeking an Inside Service Support Specialist to provide technical support for DFR products and assist service partners and customers from our local facility. The role emphasizes first-contact issue resolution, escalation management, and cross-functional collaboration with engineering and quality teams.

Ideal candidates have 2+ years in customer-facing roles and 3+ years in technical support or HVAC/refrigeration environments, plus strong MS Office skills and