Inside Sales & Warehouse Associate

Boulons Plus; Manchester (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Reimbursement

Paid Time Off

Paid Holidays

Real Impact

Job summary

Boulons Plus is seeking an Inside Sales & Warehouse Associate to support a new Manchester branch. The role blends inside sales, customer service, purchasing support, order processing, inventory control, shipping and receiving, and hands-on warehouse tasks.

You will interact with customers at the counter and via calls, prepare quotes, manage orders, and help maintain inventory. A versatile, organized candidate with ERP experience will thrive.

Qualifications

• 3+ years in inside sales, customer service, distribution, or warehouse operations.
• Experience with structural bolts or fasteners is a plus.
• Strong communication and service skills.
• Experience using ERP/order-entry systems such as P21 is an asset.

Responsibilities

• Serve customers by phone, email, and in person at the branch counter with professionalism.
• Prepare quotes, enter sales orders, and process customer requests accurately.
• Provide pricing, availability, order status, and lead times information.
• Follow up on quotes, orders, and inquiries to support sales and customer satisfaction.
• Assist with purchasing and replenishing inventory as needed.
• Pick, pack, and prepare customer orders; operate forklifts for receiving and movement.
• Maintain accurate inventory records and a clean, safe warehouse.

Skills

Inside sales

Customer service

ERP systems

P21

Forklift experience

Tools

ERP systems

P21

Job description

Precision Bolts & Boulons Plus’ Group is a team of nearly 85 employees with a strong reputation in structural bolts and anchoring systems.

Be part of our Manchester team!

We are looking for a versatile and customer-focused Inside Sales & Warehouse Associate to join our new branch. This is a hands-on, varied role combining inside sales, customer service, purchasing support, order processing, inventory, shipping and receiving, and warehouse activities.

As part of a small team, you’ll be involved in many aspects of the day-to-day business. One moment you may be assisting a customer at the counter or preparing a quote, and the next you may be following up with a supplier, receiving a shipment, or preparing an order for pickup.

If you enjoy variety, autonomy, customer interaction, and being part of building a new operation from the ground up, this position is for you.

Why Join Us

• Schedule: Monday–Friday, 7:30 AM–4:00 PM — Full-Time, Day Shift
• Company-Funded Health Reimbursement: Up to $300 per month toward eligible health insurance premiums. Choose the individual health plan and carrier that best fit your needs
• Paid Time Off: Start with 15 days (3 weeks) of paid vacation
• Paid Holidays: 8 paid holidays, including Black Friday and Christmas Eve
• Real Impact: Opportunity to contribute your ideas, improve operations, and grow within a rapidly expanding group

Position Description

Reporting directly to the Managing Director, the Inside Sales & Warehouse Associate plays a key support role in the day-to-day activities of the Manchester branch.

The position combines customer service, inside sales, purchasing support, order processing, inventory management, shipping and receiving, and hands-on warehouse work.

Your Responsibilities

Customer Service

Serve customers by phone, email, and at the branch counter in a professional and responsive manner

• Understand customer needs and help identify appropriate products and solutions
• Prepare quotes, enter sales orders, and process customer requests accurately
• Provide information regarding pricing, product availability, order status, and lead times
• Follow up on quotes, open orders, backorders, and customer inquiries
• Build strong relationships with customers and contribute to a high level of customer satisfaction
• Help resolve order discrepancies and respond quickly to customer needs

Purchasing

• Assist with purchasing products and replenishing inventory based on branch and customer requirements
• Place and follow up on purchase orders with suppliers
• Help maintain appropriate inventory levels while supporting customer demand

Warehouse & Forklift Operations

• Pick, verify, pack, and prepare customer orders accurately and efficiently
• Safely operate stand-up and sit-down forklifts for receiving, storage, order preparation, and material movement
• Move, organize, and store products safely and efficiently
• Maintain accurate inventory records and assist with inventory counts
• Maintain a clean, organized, and safe warehouse environment
• Assist with general warehouse activities as required

The Ideal Candidate

• Experience: 3+ years in inside sales, customer service, distribution, or warehouse operations. Experience with structural steel and fasteners a distinct advantage.
• Customer Focus: Strong communication and service skills
• Systems: Experience using ERP and order-entry systems; P21 experience is an asset
• Versatility: Able to support sales, purchasing, customer service, and warehouse activities
• Forklift: Forklift experience is an asset
• Accuracy & Autonomy: Organized, detail-oriented, reliable, and able to work independently
• Physical Requirements: Ability to lift up to 50 lbs. and perform regular warehouse activities