Inside Sales Trainer III (Phoenix)

Waste Management; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Holidays

Personal days

Job summary

Waste Management is seeking a Learning Specialist to facilitate classroom learning, evaluate participant performance, and coach to reinforce learning at the Phoenix Sales Center. You will prepare for learning events, conduct classroom management, facilitate courseware, and run assessments to ensure a positive learning experience for participants.

This role also introduces beginner-level development of training materials and supervisor duties, with opportunities to contribute to training program

Qualifications

• Bachelor's degree in business, marketing, HR or education required.
• High school diploma or GED with four years of relevant experience.
• At least 5 years delivering and facilitating training programs.
• At least 5 years experience with learning management systems and reporting.

Responsibilities

• Prepare and execute learning interventions to ensure mastery of objectives.
• Facilitate courseware and activities to reinforce learning outcomes.
• Coordinate delivery for new and existing training offerings.
• Select engaging learning modes to maximize on-the-job performance.
• Assess needs, identify root causes, and propose training-based solutions.
• Develop training materials and maintain LMS requirements and reports.

Skills

Training delivery

Facilitation

Coaching

Assessment & evaluation

Education

Bachelor's Degree in Business, Marketing, Human Resources or Education

High School Diploma or GED

Tools

LMS reporting tools

Job description

I. Job Summary

This position primarily provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning at the Phoenix Sales Center. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Secondarily, this position is introduced to beginner level development of training materials and supervisor duties.

II. Essential Duties and Responsibilities

• Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
• Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
• Coordinates the delivery and instruction of material for both new and existing training offerings.
• Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
• Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
• Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.
• Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand
• Seeks to understand the true nature of the performance gap (what it is and why it exists)
• Performs needs assessments of participants during classroom instruction.
• Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
• Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
• Works independently with project management aptitude.
• Attends to all class room set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
• Prepares and executes communication of future training.
• Manages any assigned tasks or projects.
• Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
• Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.
• Mentors team members to improve overall success and support company key objectives.
• Reviews edits and enhancements in training curriculum and materials on an as needed basis.
• Participates in team planning activities to assist with implementing and training related strategic initiatives.
• Assists with development of training materials.
• Participates with Manager and clients to identify and prioritize training needs.
• Generates training reports for key stakeholders.
• Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Business, Marketing, Human Resources or Education
• High School Diploma or GED (accredited) and four years of relevant experience
• 5 years of relevant work experience delivering and facilitating training programs (in addition to education requirement) and
• 5 years of experience with learning management systems and creating reports

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.