Inside Sales Tires

Take Ten Tire; Shawnee (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

401(k)

Job summary

Take Ten Tire and Service in Shawnee, OK is seeking an energetic Inside Sales professional who will be the face of the shop, delivering outstanding customer service and supporting tire sales and maintenance.

You will greet customers, quote estimates, coordinate with technicians, and ensure a smooth service experience, while staying driven by sales goals and a positive team mindset.

Qualifications

• Customer service background required.
• Automotive background preferred.
• Strong phone skills required.
• Able to stand for long periods.
• Ability to work with a computer system.

Responsibilities

• Greet service customers promptly in a friendly manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Recommend appropriate diagnostic services or repairs to address customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints with courtesy and tact.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for required training and adhere to company policies.

Skills

Customer service background

Automotive background

Strong phone skills

Able to stand for long periods

Ability to work with a computer system

Job description

Description

Take Ten Tire and Service has an exciting Inside Sales opportunity. You must be energetic, team-oriented, and understand the importance of being the company's face. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, and requires a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly greet every service customer in a friendly, courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Recommend appropriate diagnostic services or repairs to address customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
• Make policy adjustments within management-established guidelines and budgets.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

• Customer Service background
• Automotive background
• Strong phone skills
• Able to stand for long periods
• Ability to work with a computer system

Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401(k) with company matching up to 4%