Tire Service Advisor

Take Ten Tire; Oklahoma City (OK); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Supplemental Insurance

Paid time off and holidays

401(k) with company matching up to 4%

Job summary

Take Ten Tire in Oklahoma City seeks a Service Advisor who is energetic, team-oriented, and dedicated to delivering first-class customer service in a fast-paced shop.

You will greet customers, assess their vehicle needs, present clear estimates, coordinate with technicians, and write work orders while explaining repairs and handling payments. A background in automotive repair or tire sales is a definite plus, and bilingual abilities are preferred.

Qualifications

• Customer service experience required.
• Automotive background preferred.
• Strong phone communication.
• Able to stand long periods and lift up to 50 lbs.

Responsibilities

• Greet service customers in a friendly manner and gather their needs.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Provide accurate estimates for services or repairs.
• Maintain communication with technicians and the shop foreman.
• Explain work performed and collect payments.
• Strive to ensure high levels of customer satisfaction.

Skills

Customer service

Automotive background

Phone skills

Bilingual

Tools

Tiremaster program

Job description

About this position

Description:

Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

Requirements:

• Customer Service background
• Automotive background
• Strong phone skills
• Able to stand for long periods
• Ability to work with a computer system
• Learn the Tiremaster program
• Prefered Bilingual

Work Environment & Physical Demands:

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs

Compensation & Benefits:

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%

Salary Information

$18 - $20Hourly Wage