Inside Sales Team Lead

Lincare; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Lincare in Phoenix, AZ is seeking a Lead of Inside Sales to provide leadership for the Inside Sales Representatives, guiding daily activities and driving achievement of call center quality and productivity goals.

You will manage projects, oversee agent workload, ensure SOPs are efficient, and foster a professional, courteous team environment. You will collaborate with management and participate in new initiatives to boost performance.

Qualifications

• Provide guidance and leadership to Inside Sales Representatives.
• Oversee agent workload and ensure standard operating procedures are efficient for business performance.
• Maintain performance focus on current business goals.
• Ensure team conducts responsibilities professionally and courteously.

Responsibilities

• Provide guidance and leadership to Inside Sales Representatives managing and providing direction.
• Oversee agent workload and ensure SOPs are efficient and maximized for business performance.
• Focus and maintain performance efforts of the team on current business goals.
• Work to ensure that the team conducts responsibilities in a professional and courteous manner.
• Serve as a knowledgeable member of the managerial team.
• Participate, implement and monitor new initiatives to enhance the team and center performance.
• Oversee training of new Representatives and provide refresher training as needed.
• Identify opportunities for process improvements.
• Ensure activities support organization targets.

Job description

The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects while contributing to other operational initiatives outside of team responsibilities.

Job Responsibilities

• Provide guidance and leadership to Inside Sales Representatives managing and providing direction
• Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focus and maintain performance efforts of the team on current business goals
• Work to ensure that the team of Representatives is conducting their responsibilities in a professional and courteous manner
• Serve as a knowledgeable and productive part of the managerial team
• Participates, implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Oversees training of new Representatives assigned to the team and provides refresher training as needed
• Identifies opportunities for process improvements
• Ensure activities support the organization in achieving targets