Inside Sales Support Specialist

Signarama Kannapolis, NC; Kannapolis (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Paid time off

Training & development

Job summary

Signarama Kannapolis, NC is seeking an Inside Sales Support Specialist who will be the first point of contact for customers, helping them realize their signage vision while supporting our marketing efforts.

Ideal candidates are highly organized, customer-focused professionals with strong communication and relationship-management skills, capable of delivering accurate estimates and guiding customers through the order process.

Qualifications

• Strong proficiency with computers, including Windows Office and POS systems.
• Excellent command of English, with strong spelling, grammar and proofreading skills.
• Understanding of basic sales and telemarketing principles.
• Exceptional communication and customer service skills.
• Ability to stand for extended periods and frequent computer use.

Responsibilities

• Customer engagement: respond to inquiries in person or by phone and guide customers through the order process.
• Marketing execution: implement store marketing strategies and engage in telemarketing to develop new business.
• Sales support: process work orders, secure down payments, and complete payments after project completion.
• Relationship management: maintain strong relationships with vendors and the production team for clarity and quality.
• Operations: assist in store operations and ensure reporting and invoicing tasks are handled efficiently.

Skills

Customer service

Telemarketing

CRM systems

POS systems

Communication

Tools

Windows Office

POS systems

CRM software

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development

Join Our Team as an Inside Sales Support Specialist at Signarama!

Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As an Inside Sales Support Specialist at Signarama, you will be the first point of contact for our customers, helping them bring their signage visions to life while supporting our internal marketing efforts.

Our most successful Inside Sales Support Specialists are highly organized, customer-focused individuals with strong skills in communication and relationship management. If you excel at both understanding client needs and implementing effective marketing strategies, and strive to deliver a seamless and satisfying customer experience, this is a great fit for you!

Key Responsibilities

• Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process.
• Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities.
• Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion.
• Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders.
• Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance.

Professional Growth:

• Gain valuable experience in customer relationship management and in-house marketing in a globally recognized brand.

What We Offer:

• Competitive Salary
• Professional Development Opportunities
• Dynamic and Supportive Work Environment

Qualifications:

• Strong proficiency in computer operations, including Windows Office and POS systems.
• Excellent command of the English language with strong spelling, grammar, and proofreading skills.
• Understanding of basic sales and telemarketing principles.
• Exceptional communication and customer service skills.
• Ability to stand for extended periods and manage frequent computer use.