Inside Sales Support SESCO4U

SESCO Lighting; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

SESC0 Lighting, Inc. is seeking a customer service‑oriented professional to support clients, manufacturers, and salespeople at a supervised level.

You will communicate effectively, maintain records, and ensure customer satisfaction while handling quotations and order entry. Proficiency with Word, Excel, Blue Beam and Outlook is desirable, and a high school diploma with 1–3 years of related experience is required.

Qualifications

• High school diploma or equivalent and 1–3 years of related experience.
• Ability to communicate clearly via email, phone or in person.
• Comfort with learning product specs and providing technical information.

Responsibilities

• Competent communication via email, telephone or in person.
• Ensure customer satisfaction and communicate resolutions.
• Keep records of customer interactions and actions taken.
• Handle quotation and support for order entry.
• Provide proactive shipping information to customers.
• Work to solve customer problems and produce technical info when needed.
• Fulfill all aspects of customer service and related duties as assigned.

Skills

Product literacy

Technology transition

Component matching

System metrics

Luminaire basics

Education

High school diploma

Tools

Word

Excel

Blue Beam

Outlook

Job description

Position Summary:

Responsible for fostering and maintaining high levels of customer service with our clients, our manufacturers partners, and salespeople. Works under immediate supervision.

Core Technical Knowledge

• Product Literacy : Cross-reference capabilities for major brands like Signify (Philips), Ledvance (Sylvania), and Current (GE).


• Technology Transition: Guides clients from legacy HID, T5, T8, and T12 fluorescent systems to modern LED products.


• Component Matching: Pairs the proper driver or ballast with the exact lamp type for optimum solutions.


• System Metrics: Understands and can explain technical specifications, including color rendering index (CRI), color temperature (CCT), lumens, and voltage compatibility.


• Entry Level Luminaire Competency; Basic knowledge on lighting and fixture selectionsfor specific applications.

Position Responsibilities:

• Competent communication skills via email, telephone or in person


• Ensure customers are satisfied and any resolutions are communicated


• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken


• Responsible for all aspects of quotation and support for order entry


• Provides proactive shipping information to customers


• Works to solve customer problems


• Responsible for producing technical information when required


• Responsible for all aspects of customer service


• Other duties as assigned by manager


• Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.


• Must have problem solving ability


• Must have excellent math skills


• Understanding new information for both current and future problem-solving and decision-making


• Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminolog


• Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook