Inside Sales Support - Growth, Training & Benefits

Sierra Pacific Company; Town of Medford (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid-con

Paid vacation and 10 holidays

Job summary

Sierra Pacific Industries in Medford, WI is hiring Inside Sales Support to assist the customer service team in delivering top-notch service for our window products. You will coordinate with internal departments and the sales team, answer questions, process orders, and provide accurate pricing and delivery information.

The role emphasizes accuracy, reliability, and strong communication. We offer comprehensive benefits, training from within, and a competitive hourly wage.

Qualifications

• 6 months’ prior customer service experience preferred
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Responsibilities

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Skills

Customer service

Communication

Organization

Attention to detail

Tools

AS400

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Sierra Pacific Industries in Medford, WI is hiring Inside Sales Support to assist the customer service team in delivering top-notch service for our window products. You will coordinate with internal departments and the sales team, answer questions, process orders, and provide accurate pricing and delivery information.

The role emphasizes accuracy, reliability, and strong communication. We offer comprehensive benefits, training from within, and a competitive hourly wage.