Inside Sales Support – Growth & Customer Success

Sierra Pacific Industries; Town of Medford (WI); Vor Ort; USD 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement plan

Paid vacation

Zusammenfassung

Sierra Pacific Industries is seeking an Inside Sales Support professional to collaborate with the Windows division in Medford, Wisconsin. This role focuses on delivering excellent customer service, coordinating with internal teams, and supporting the sales group to meet service expectations.

Ideal candidates have strong communication skills, familiarity with window products and AS400, and proficiency in Microsoft Office.

Qualifikationen

• 6 months’ prior customer service experience preferred.
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self‑motivated, and organized

Aufgaben

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Kenntnisse

Customer service

Communication skills

Window products knowledge

MS Outlook/Word/Excel

Attention to detail

Organized

Tools

AS400

Jobbeschreibung

Sierra Pacific Industries is seeking an Inside Sales Support professional to collaborate with the Windows division in Medford, Wisconsin. This role focuses on delivering excellent customer service, coordinating with internal teams, and supporting the sales group to meet service expectations.

Ideal candidates have strong communication skills, familiarity with window products and AS400, and proficiency in Microsoft Office.