Inside Sales Support

Sierra Pacific Company; Town of Medford (WI); Vor Ort; USD 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid-con

Paid vacation and 10 holidays

Zusammenfassung

Sierra Pacific Industries in Medford, WI is hiring Inside Sales Support to assist the customer service team in delivering top-notch service for our window products. You will coordinate with internal departments and the sales team, answer questions, process orders, and provide accurate pricing and delivery information.

The role emphasizes accuracy, reliability, and strong communication. We offer comprehensive benefits, training from within, and a competitive hourly wage.

Qualifikationen

• 6 months’ prior customer service experience preferred
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Aufgaben

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Kenntnisse

Customer service

Communication

Organization

Attention to detail

Tools

AS400

Microsoft Excel

Microsoft Outlook

Microsoft Word

Jobbeschreibung

Inside Sales Support
Medford Windows Medford, WI Close Date: Open Job Type: Full-Time

Benefits

• We train and promote from within
• Excellent low-cost health benefits
• Retirement plan with employer-paid contributions
• Paid vacation and 10 holidays

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

The general wage range for this position at Sierra Pacific Industries is from $21 and $28 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-­art sawmills and other facilities.

About The Position

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Qualifications

• 6 months’ prior customer service experience preferred
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Why Join Our Team?

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.