Inside Sales Support

CareerPaths NW, LLC; Kent (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Disability income

401(k) Savings Plans

Roth Retirement Savings Plan

Deferred compensation

Employee assistance and wellness

Vacation - 80 hours/year

Sick leave - 56 hours/year

9 paid holidays/year

Job summary

CareerPaths NW, LLC is seeking an Inside Sales Support professional to drive the success of its commercial HVAC sales and service teams. You will be a vital link between account managers, field staff, vendors, and customers, supporting proposals and contracts throughout their lifecycle.

The role offers a clear path toward a career in HVAC service sales or account management. The ideal candidate has a Bachelor's degree in business or engineering and at least two years of customer service or sales

Qualifications

• Bachelor's degree in business, engineering, or related field.
• Two+ years of customer service, sales support, or account coordination experience.
• Commercial HVAC or mechanical-service experience preferred.

Responsibilities

• Support the branch's commercial HVAC sales and service teams with day-to-day operations.
• Prepare maintenance proposals, bid templates, scopes of work, and presentation documents.
• Assist with maintenance contract renewals and attend renewal meetings.
• Communicate with account managers regarding proposals and renewals.
• Conduct occasional site visits to gather equipment and project information.
• Coordinate with field personnel, internal departments, and vendors.
• Gather vendor pricing and other costs required for proposals.
• Follow up on open proposals with new and existing customers.
• Prepare booking packages and project-delivery documentation for sold work.
• Build and maintain positive customer relationships.
• Identify potential HVAC maintenance and service opportunities.
• Participate in sales meetings, product training, and professional development activities.
• Shadow sales and management team members during the initial training period.
• Develop toward a career in commercial HVAC service sales or account management.

Skills

Customer service

Sales support

Proposal preparation

Communication skills

Microsoft Office

Time management

Organization

Sales aptitude

Education

Bachelor's degree in business/engineering or related field

Tools

Microsoft Office

Job description

Our client is a full-service HVAC, building automation, chiller, and retrofit contractor with a strong reputation for delivering high-quality consulting services paired with customized energy solutions. Their integrated, single-source approach includes turnkey in-house capabilities, design assistance, engineering applications, and automated control systems — making them a leading force in mechanical and electrical construction, facilities services, and energy infrastructure.

As an Inside Sales Support professional, you will play a vital role in driving the success of the commercial HVAC sales and service teams. This position serves as a critical link between account managers, field personnel, vendors, and customers — supporting the full proposal and contract lifecycle while building meaningful client relationships. It also offers a clear pathway toward a career in commercial HVAC service sales or account management.

Our client is deeply committed to the well-being of its employees, offering a competitive benefits package that includes medical, dental, and vision coverage, flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, Roth Retirement Savings Plan, Deferred Compensation, and employee assistance and wellness programs. Employees also enjoy 80 hours of vacation time, 56 hours of sick time, and 9 paid company holidays per calendar year.

• medical
• dental
• vision coverage
• flexible spending accounts
• life insurance
• disability income
• 401(k) Savings Plans
• Roth Retirement Savings Plan
• Deferred Compensation
• employee assistance and wellness programs
• 80 hours of vacation time
• 56 hours of sick time
• 9 paid company holidays per calendar year

Responsibilities

• Support the branch's commercial HVAC sales and service teams with day-to-day operations.
• Prepare maintenance proposals, bid templates, scopes of work, and presentation documents.
• Assist with maintenance contract renewals and attend renewal meetings.
• Communicate with account managers regarding proposals and renewals.
• Conduct occasional site visits to gather equipment and project information.
• Coordinate with field personnel, internal departments, and vendors.
• Gather vendor pricing and other costs required for proposals.
• Follow up on open proposals with new and existing customers.
• Prepare booking packages and project-delivery documentation for sold work.
• Build and maintain positive customer relationships.
• Identify potential HVAC maintenance and service opportunities.
• Participate in sales meetings, product training, and professional development activities.
• Shadow sales and management team members during the initial training period.
• Develop toward a career in commercial HVAC service sales or account management.

Qualifications

• Bachelor's degree in business, engineering, or a related field required.
• At least two years of customer service, sales support, or account coordination experience.
• Commercial HVAC or mechanical-service experience preferred.
• Strong sales aptitude and customer presentation skills.
• Ability to prepare professional proposals, scopes of work, and supporting documents.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organization, time-management, and multitasking abilities.
• Reliable, self-motivated, competitive, and goal-oriented mindset.
• Strong problem-solving and follow-up skills.
• Comfortable conducting site visits and collaborating with field personnel.
• Ability to build rapport and adapt to different customer personalities.
• Willingness to learn HVAC terminology, maintenance services, and sales techniques.