Inside Sales Supervisor: Salesforce & Ops Lead

Masters Transportation; Kansas City (MO); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Training and professional development

Lead and develop a growing team

100% in-office role at KC headquarters

Job summary

Masters Transportation in Kansas City, MO, is seeking a Sales Support Supervisor to lead the Inside Sales team and optimize Salesforce usage. You will coach staff, improve workflows, and align priorities with sales goals at our KC headquarters.

The role is 100% in-office, with a focus on data quality, reporting, and continuous improvement to support Regional Sales Executives and Directors.

Qualifications

• Associate’s degree in Business Administration, Marketing, Communications, or related field.
• Five years of inside sales, sales support, customer service, or related experience.
• Experience leading workflow, assigning priorities, training employees, or supervising a team.
• Experience supporting outside field sales representatives in a deadline-driven environment.
• Proficiency in Salesforce record management, activity tracking, dashboards, reporting, data quality, and user support.

Responsibilities

• Lead day-to-day inside sales operations and Salesforce utilization for Inside Sales Representatives and Sales Support Administrators.
• Partner with Sales Directors to align team priorities, workflows, and service expectations with sales goals.
• Translate department goals into priorities, service expectations, and measurable follow-through; align staff with business needs.
• Coach, train, and provide performance feedback to Inside Sales Representatives and Sales Support Administrators.
• Drive Salesforce adoption, data quality, activity tracking, opportunity management, and timely follow-up.
• Maintain procedures and service standards; review work quality and implement process improvements.

Skills

Salesforce

Team leadership

Coaching

Data quality

Reporting

Microsoft Office

Process improvement

Communication

Education

Associate’s degree in Business Administration/Marketing/Communications

Bachelor’s degree in Business Administration/Marketing

Tools

Salesforce

Excel

Office Dashboards

Job description

Masters Transportation in Kansas City, MO, is seeking a Sales Support Supervisor to lead the Inside Sales team and optimize Salesforce usage. You will coach staff, improve workflows, and align priorities with sales goals at our KC headquarters.

The role is 100% in-office, with a focus on data quality, reporting, and continuous improvement to support Regional Sales Executives and Directors.