Inside Sales Lead - Salesforce & Team Coach (KC HQ)

Master's Transportation, Inc.; Kansas City (MO); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and company holidays

Company-supported training and career/

Opportunity to lead and develop a team

100% in-office role at Kansas City HQ

Visible impact on evolving sales org

Job summary

Master’s Transportation is seeking a Sales Support Supervisor to lead the Inside Sales team at our Kansas City headquarters. You will guide daily operations, optimize Salesforce usage, and drive data quality and reporting to support regional sales executives.

The role emphasizes coaching, process improvement, and ensuring timely, quality service. This on-site position offers a clear leadership path within a growing sales organization.

Qualifications

• Associate’s degree in Business Administration, Marketing, Communications, or a related field.
• Five years of inside sales, sales support, customer service, administrative, or related experience.
• Experience leading workflow, assigning priorities, training employees, or supervising a team.
• Experience supporting outside field sales representatives in a deadline‑driven environment.
• Proficiency in Salesforce record management, activity tracking, dashboards, reporting, data quality, and user support.

Responsibilities

• Monitor workloads, set priorities, and delegate assignments based on capacity and service needs.
• Direct, coach, train, and provide performance feedback to Inside Sales Representatives and Sales Support Administrators.
• Partner with Sales Directors to align team priorities, workflows, and service expectations with sales goals.
• Report team performance, risks, and resource needs to Sales Directors and implement agreed-upon actions.
• Ensure timely support and effective handoffs among inside sales, Regional Sales Executives, customers, and internal teams.
• Drive Salesforce adoption, data quality, activity tracking, opportunity management, and timely follow-up.
• Use Salesforce dashboards and reports to monitor pipeline support, activity, service metrics, and compliance.
• Train staff on Salesforce workflows, troubleshoot issues, and coordinate system enhancements.
• Maintain procedures and service standards; review work quality and implement process improvements.
• Coordinate staffing, onboarding, schedules, cross‑training, and coverage.
• Support the Executive Vice President of Sales with reports, meetings, presentations, and initiatives.
• Protect confidential employee, customer, and business information.

Skills

Sales leadership

Coaching

Process improvement

Team management

Forecasting & reporting

Education

Associate’s degree in Business Administration, Marketing, Communications, or related field

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

Salesforce

Microsoft Office

Job description

Master’s Transportation is seeking a Sales Support Supervisor to lead the Inside Sales team at our Kansas City headquarters. You will guide daily operations, optimize Salesforce usage, and drive data quality and reporting to support regional sales executives.

The role emphasizes coaching, process improvement, and ensuring timely, quality service. This on-site position offers a clear leadership path within a growing sales organization.