Assistant Sales Operations Manager

LeafFilter Gutter Protection; Fairfield (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

A home services company in Fairfield, Ohio, is seeking an Assistant Sales Operations Manager. The role focuses on leading direct sales representatives and ensuring customer satisfaction through effective sales practices. Candidates should have at least 3 years of direct sales experience and a preferred bachelor's degree. Strong communication skills and proficiency in Microsoft Office are essential.

Qualifications

• 3+ years of experience in a direct sales role or equivalent.
• Experience in generating performance reports from a CRM system and identifying key trends.
• Excellent verbal and written communication skills.
• Ability to juggle multiple tasks and stakeholders in a fast-paced environment.
• Strong written and verbal communication across all levels.

Responsibilities

• Assist with recruiting, hiring, and training direct sales representatives.
• Lead training programs for sales representatives.
• Review sales performance reports to identify improvement areas.
• Review sales performance reports to identify improvements and opportunities.
• Provide customer and sales support via inquiries and requests.
• Collaborate with Installation to ensure accurate orders and timely installation.
• Conduct ride-alongs to train and coach reps on performance.
• Perform in-home sales consultations based on leads and staffing velocity.
• Lead local marketing or canvassing to generate additional leads as needed.
• Perform other duties as assigned by supervisor.

Skills

Recruiting

Training

CRM reporting

Sales coaching

Communication

Driver's license

Multitasking

Detail orientation

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

MS Office

Job description

Position Summary

The Assistant Sales Operations Manager is responsible for assisting the Sales Operations Manager with managing and growing assigned territory through the effective leadership of independent direct seller sales representatives. This role focuses on one Leaf Home product and/or location and will work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Essential Duties and Responsibilities

• Assist with recruiting, hiring, and training direct sales representatives to meet established market goals.
• Lead in-depth training program for newly onboarded sales representatives and refresher training to tenured sales representatives.
• Administratively responsible for lead results and reporting.
• Routinely review sales performance reports to identify areas of improvement and opportunities for assigned team and territory.
• Provide customer and sales support by responding to customer inquiries and requests.
• Work closely with the Installation department to ensure accurate sales orders and timely installation.
• Perform ride-alongs to provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives.
• Complete in-home sales consultations with potential customers based on lead volume and staffing velocity.
• May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• Bachelor's degree preferred, or equivalent combination of education, training, and experience.
• 3+ years of experience in a direct sales role or equivalent.
• Experience in generating performance reports from a CRM system and identifying key trends and insights.
• Ability to juggle various work activities and shift attention between tasks to meet the demands of different stakeholders without dropping the ball.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and able to focus on tasks efficiently.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping.peer and customer needs first.
• Must hold a valid driver’s license.
• Must have reliable transportation to/from job site to perform job duties.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Direct sales experience in the home services industry.
• Experience managing a team of direct sales representatives.

Travel Requirements

• Local travel required.

Overtime/Additional Hours Requirements

• Additional hours may be required (exempt positions).

Physical Requirements

• Normal office environment and field office/manufacturing/construction environment.
• Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Consumer Services