Inside Sales Strategic Account Manager - Mayfield Heights, Oh

Neutron Industries; Mayfield Heights (OH); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Neutron Industries in Ohio is seeking an energetic inside sales professional to manage assigned accounts and grow the base. You will engage customers by phone, present pricing and product information, and drive reactivations and new business opportunities.

You will maintain CRM records, collaborate with Field Sales, and support campaigns while building product knowledge through ongoing training and certifications. This role is on-site with opportunities to influence territory outcomes.

Qualifications

• 1–3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred) and CRM (Siebel preferred).
• Excellent verbal and written business communication skills.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Connaissances

Account management

Sales prospecting

Communication

Formation

College degree or equivalent experience

Outils

SAP

Siebel

Microsoft Office

CRM

Description du poste

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

POSITION REQUIRMENETS:

• College degree preferred; equivalent professional experience accepted
• 1–3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers