Sales Account Manager, Public Sector

Cincinnati Association for the Blind & Visually Impaired; Cincinnati (OH); On-site; USD 55,000 - 80,000; Full time

Job summary

Cincinnati Association for the Blind & Visually Impaired seeks a results-driven business development lead to drive growth for multiple product lines across Ohio. You will build and maintain customer relationships, analyze data to identify sales opportunities, and deliver tailored solutions that meet client needs.

The role requires strong communication, active listening, and the ability to travel up to 20% locally.

Qualifications

• Ability to develop, deliver, and present information clearly to diverse audiences.
• Strong active-listening skills to understand customer needs and perspectives.
• Excellent verbal and written communication skills.
• Proficiency with Word, Excel, PowerPoint, Outlook.

Responsibilities

• Lead outside and inside business development initiatives for multiple product lines and services across the state of Ohio.
• Achieve growth targets and customer satisfaction metrics.
• Identify and leverage opportunities to connect with potential customers.
• Follow up with leads promptly and professionally.
• Respond quickly and effectively to customer concerns and needs.
• Analyze customer data to identify trends and buying patterns.
• Create and update monthly and yearly sales reports and analytics.
• Review account activity with customers by phone or in person.
• Prepare and maintain lost/gain reports to track retention.
• Maintain documentation to support weekly, monthly, and yearly sales activity.
• Support development of email campaigns for prospective and current customers.
• Provide feedback to assist in creating sales and marketing materials.

Skills

Clear communication

Active listening

Customer needs analysis

MS Office

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Leads outside and inside business development initiatives for multiple product lines and services across the state of Ohio. Focuses on generating and maintaining customer relationships, identifying new opportunities, and providing customized solutions to meet client needs.

Duties/Responsibilities:

• Lead outside and inside business development initiatives for multiple product lines and services across the state of Ohio, generating and maintaining customer relationships and delivering customized solutions to meet client needs.
• Achieve established growth targets and customer satisfaction metrics.
• Actively identify and leverage opportunities to connect with potential customers.
• Follow up with leads in a timely and professional manner.
• Demonstrate strong responsiveness to customer concerns, ideas, and needs.
• Analyze customer data to identify trends, determine buying patterns, and uncover sales opportunities.
• Create, maintain, and update monthly and yearly sales reports and analytics.
• Follow up with customers by phone or in person to review account activity and performance.
• Prepare and maintain lost/gain reports to track customer retention.
• Maintain accurate documentation to support timely reporting of weekly, monthly, and yearly sales activity.
• Support the development of sustainable email campaigns for prospective, existing, and former customers.
• Provide verbal and written feedback to the Director, State and Commercial Sales to assist in the creation of effective sales and marketing materials such as product sheets and flyers.

Education and Experience:

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• Up to 5 years of sales or account management experience, including developing new sales opportunities and selling both existing products and customized solutions.

Required Skills/Abilities:

• Ability to develop, deliver, and present information clearly and effectively to diverse audiences.
• Strong active-listening skills with the ability to understand customer needs, challenges, and perspectives.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Ability to travel up to 20%, locally, with occasional overnight travel as needed.