Inside Sales Strategic Account Manager - Mayfield Heights, Oh

State Industrial Products; Mayfield Heights (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

State Industrial Products in Ohio is seeking an inside sales professional to manage customer accounts and drive growth. You will provide pricing, product details, and support while processing orders and ensuring on-time shipments.

Strong phone sales experience, proficiency with SAP/Siebel, and excellent communication are required to effectively serve customers and promote offerings.

Qualifications

• College degree preferred; equivalent professional experience accepted.
• 1–3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems.
• Competency in Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and effectively communicate value to customers.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Phone sales

Outbound sales

CRM (Siebel)

ERP (SAP)

MS Office

Problem solving

Communication skills

Product knowledge

Learning agility

Education

College degree preferred; equivalent professional experience accepted

Tools

SAP

Siebel CRM

Job description

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

POSITION REQUIRMENETS:

• College degree preferred; equivalent professional experience accepted
• 1–3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers