Inside Sales Specialist — Stainless Steel Quotes

Universal Stainless; City of Dunkirk (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA options

FSA options

Job summary

Universal Stainless & Alloy Products, Inc. seeks an Inside Sales Representative to support customer relationships and sales activities in the Dunkirk, NY market. You will prepare quotations, process orders, and coordinate with outside sales and internal teams to ensure accurate pricing, delivery, and order status.

The role emphasizes service, organization, and teamwork in a fast-paced environment. Onsite schedule is Monday–Friday with standard hours, and benefits begin on day one.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build trusted customer relationships and service orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain meaningful customer relationships that promote trust, satisfaction, and loyalty.
• Respond to customer inquiries and provide professional, timely customer service throughout the order process.
• Prepare customer quotations, including pricing and delivery analysis.
• Enter and process customer orders accurately and in a timely manner.
• Review customer purchase orders and contracts to confirm order details and requirements.
• Prepare customer invoices and provide customer status reports as needed.
• Coordinate with outside sales personnel to support customer accounts and sales activities.
• Communicate with production, mill personnel, and other internal departments regarding order status, scheduling, and customer requirements.
• Develop and maintain working knowledge of company products, processing capabilities, and specifications.
• Manage multiple customer requests, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Follow established company procedures and maintain accurate customer and order information.
• Perform other duties as assigned.

Skills

Customer relationships

Communication

Multitask

Teamwork

Problem solving

MS Office (Outlook/Word/Excel)

Product knowledge

Education

Associate degree

Tools

MS Office

Job description

Universal Stainless & Alloy Products, Inc. seeks an Inside Sales Representative to support customer relationships and sales activities in the Dunkirk, NY market. You will prepare quotations, process orders, and coordinate with outside sales and internal teams to ensure accurate pricing, delivery, and order status.

The role emphasizes service, organization, and teamwork in a fast-paced environment. Onsite schedule is Monday–Friday with standard hours, and benefits begin on day one.