Inside Sales

Universal Stainless; City of Dunkirk (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA options

FSA options

Job summary

Universal Stainless & Alloy Products, Inc. seeks an Inside Sales Representative to support customer relationships and sales activities in the Dunkirk, NY market. You will prepare quotations, process orders, and coordinate with outside sales and internal teams to ensure accurate pricing, delivery, and order status.

The role emphasizes service, organization, and teamwork in a fast-paced environment. Onsite schedule is Monday–Friday with standard hours, and benefits begin on day one.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build trusted customer relationships and service orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain meaningful customer relationships that promote trust, satisfaction, and loyalty.
• Respond to customer inquiries and provide professional, timely customer service throughout the order process.
• Prepare customer quotations, including pricing and delivery analysis.
• Enter and process customer orders accurately and in a timely manner.
• Review customer purchase orders and contracts to confirm order details and requirements.
• Prepare customer invoices and provide customer status reports as needed.
• Coordinate with outside sales personnel to support customer accounts and sales activities.
• Communicate with production, mill personnel, and other internal departments regarding order status, scheduling, and customer requirements.
• Develop and maintain working knowledge of company products, processing capabilities, and specifications.
• Manage multiple customer requests, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Follow established company procedures and maintain accurate customer and order information.
• Perform other duties as assigned.

Skills

Customer relationships

Communication

Multitask

Teamwork

Problem solving

MS Office (Outlook/Word/Excel)

Product knowledge

Education

Associate degree

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sg+a Full Time Salary Dunkirk, NY, US

2 days ago Requisition ID: 1846

Salary Range: $55,000.00 To $65,000.00 Annually

JOIN OUR TEAM TODAY

Universal Stainless & Alloy Products, Inc., established in 1994, is headquartered in Bridgeville, PA, with plants in North Jackson, OH, Dunkirk, NY, and Titusville, PA. Universal Stainless produces semi-finished and finished specialty steel long products and plate, including stainless steel, tool steel, bearing steel, gear steel, and aircraft quality low alloy steels for use in a variety of industries. Universal is committed to providing the best quality, delivery, and service possible.

The Inside Sales Representative supports customer relationships and sales activities within the specialty steel market. This position works closely with customers, outside sales personnel, and internal departments to provide accurate quotations, process orders, communicate order status, and support customer needs. The ideal candidate is energetic, positive, organized, and service-oriented, with the ability to manage multiple priorities in a fast-paced, team-focused environment. This position does not require cold calling.

Basic Responsibilities:

• Build and maintain meaningful customer relationships that promote trust, satisfaction, and loyalty.
• Respond to customer inquiries and provide professional, timely customer service throughout the order process.
• Prepare customer quotations, including pricing and delivery analysis.
• Enter and process customer orders accurately and in a timely manner.
• Review customer purchase orders and contracts to confirm order details and requirements.
• Prepare customer invoices and provide customer status reports as needed.
• Coordinate with outside sales personnel to support customer accounts and sales activities.
• Communicate with production, mill personnel, and other internal departments regarding order status, scheduling, and customer requirements.
• Develop and maintain working knowledge of company products, processing capabilities, and specifications.
• Manage multiple customer requests, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Follow established company procedures and maintain accurate customer and order information.
• Perform other duties as assigned.

Skills:

• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and listening skills.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize competing demands.
• Ability to work effectively both independently and as part of a collaborative team.
• Positive, professional, adaptable approach and willingness to support team and departmental needs.
• Strong problem-solving skills and the ability to follow through on customer requests.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn specialty steel products, processing methods, and customer specifications.
• Sales-minded approach with the ability to support account growth and achieve established targets.

Experience:

• Previous inside sales, customer service, order entry, or sales support experience preferred.
• Experience preparing quotations, reviewing purchase orders, or coordinating customer orders preferred.
• Experience in manufacturing, metals, industrial products, or a business-to-business environment is a plus.

Education/Training:

• Business school education or an associate degree preferred.
• Equivalent relevant work experience may be considered.
• Training will be provided on company products, processes, systems, and customer requirements.

Schedule & Work Arrangement:

• Initial schedule is onsite at the Bridgeville, PA location, Monday–Friday, 8:00 AM–5:00 PM.
• The position should be prepared to work onsite as required to support customers, collaborate with internal departments, and meet business needs.
• Primarily office-based work in a professional, team-oriented environment.
• Frequent communication and coordination with customers, outside sales personnel, and internal manufacturing and administrative departments.
• The role requires the ability to manage changing priorities and respond to time-sensitive customer and order needs.
• Annual salary range: $55,000–$65,000, based on qualifications and experience.
• DAY ONE BENEFITS: Medical, dental, and vision.
• HSA and FSA options.

Universal Stainless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.