Inside Sales Specialist: Orders, Pricing & Procurement

White Cap; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

White Cap is seeking a detail‑oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication and teamwork.

Responsibilities include processing orders across channels, managing procurement logistics, handling secure payments, and guiding junior staff to promote reliable performance within a safety‑driven, collaborative environment.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in area of responsibility.
• Specialized skills training or certification may be required.

Responsibilities

• Processes orders across multiple channels, ensuring accuracy and timely service.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Skills

Customer service

Procurement

Logistics coordination

Leadership

Order management systems

Reporting tools

Education

HS Diploma or GED

Job description

White Cap is seeking a detail‑oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication and teamwork.

Responsibilities include processing orders across channels, managing procurement logistics, handling secure payments, and guiding junior staff to promote reliable performance within a safety‑driven, collaborative environment.