Inside Sales Associate II

White Cap; Appleton (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

White Cap is seeking a detail-oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers.

You will support associates and customers through transparent communication and teamwork, upholding a commitment to operational excellence across channels.

Qualifications

• 1–2 years inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

Responsibilities

• Process orders across multiple channels (phone, email, text, counter) with accuracy and timeliness.
• Manage basic pricing within guidelines to protect margins.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle payments securely (credit card, check, cash).
• Identify stock products and recommend alternatives to customers.
• Proactively coordinate and follow up to meet service commitments.
• Maintain accurate records for transactions and procurement activities.
• Train and guide junior associates to promote teamwork and dependable performance.

Skills

Inside sales

Customer service

Procurement

Organizational skills

Education

HS Diploma or GED

Tools

Order management system

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow‑up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well‑defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 2 years' inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership qualities through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aff… White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.