Inside Sales Specialist - ERP & Customer Experience

M&M Quality Grinding; Hodgkins (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

Matching 401(k) contribution up to 5%

Paid time-off and ten holidays

Medical, dental, and vision insurance

Job summary

M&M Quality Grinding, located in Hodgkins, IL, seeks an Inside Sales Representative to be the primary contact for customers, partners, and prospects. You will ensure positive touchpoints, respond quickly, and deliver clear messaging as the company ambassador.

You will manage ERP entries, assist with invoicing, RFQ, and quoting, and coordinate with internal teams in production meetings to relay critical information to customers. Strong communication and organizational skills are essential.

Qualifications

• Ability to convey information verbally and in writing to customers, internal teams, and external partners.
• Excellent problem‑solving abilities and comfort probing for clarification to assess customer needs.
• Proficiency with Microsoft Office, a complex ERP system, and various proprietary tools/software.
• Highly organized and detail‑oriented with the ability to document all customer interactions and navigate a detailed CRM.
• Ability to manage multiple projects and daily activities while responding to customers in a timely manner to meet deadlines.

Responsibilities

• Manage new customer, part, and order entry into our ERP system (GlobalShop) with accuracy and efficiency.
• Assist with critical customer interactions, including invoicing, delivery notifications, RMA, RFQ, and quoting processes.
• Attend all production meetings to provide updates to internal teams and relay key information to customers.
• Maintain proactive communication with customers and internal teams regarding schedules, questions, issues, annual volumes, release quantities, packing and shipping requirements, and additional order details.
• Ensure clear and precise documentation of customers’ needs, issues, and resolutions within ERP, CRM, dashboards, and order files for future reference.
• Compile reports and work instructions to track, monitor, and improve internal processes and performance.
• Maintain organized and up‑to‑date customer files, server records, and all documentation related to orders and communications.
• Provide project assistance across Purchasing, Accounting, Production, Quality, Engineering, and Sales as needed.
• Identify and lead continuous improvement initiatives to enhance customer experience and internal efficiency.

Skills

Verbal & written comms

Customer outreach

Problem solving

Multi-tasking

Attention to detail

Tools

Microsoft Office

ERP systems (GlobalShop)

CRM software

Job description

M&M Quality Grinding, located in Hodgkins, IL, seeks an Inside Sales Representative to be the primary contact for customers, partners, and prospects. You will ensure positive touchpoints, respond quickly, and deliver clear messaging as the company ambassador.

You will manage ERP entries, assist with invoicing, RFQ, and quoting, and coordinate with internal teams in production meetings to relay critical information to customers. Strong communication and organizational skills are essential.