Inside Sales Specialist: Customer Solutions & Quotes

Triangle Fasteners Inc; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Safe Harbor 401(k)

Disability & Life Insurance

Paid Holidays (Day 1)

Professional development

Job summary

Triangle Fastener Corporation in Baltimore, MD is seeking an Inside Sales Representative who will be the first point of contact for walk-in, phone, and email inquiries, ensuring a smooth sales experience.

You will manage quotes, orders, and daily customer service, support the Outside Sales team, coordinate with warehouse, and maintain a professional showroom while delivering exceptional service.

Qualifications

• 1+ year in customer service or related position.
• 3+ years in inside sales or similar position.
• Proficient in Microsoft Office Suite.
• Strong multitasking and time management skills.
• Excellent written and verbal communication skills.
• Collaborative mindset with problem-solving abilities.
• Ability to learn and operate company software, including CSD.

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries.
• Handling walk-in sales and guiding customers through product selections.
• Entering and processing orders with precision and speed.
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand.
• Coordinating delivery schedules and providing updates to customers.
• Supporting the Outside Sales team by managing backend processes and customer follow-ups.
• Maintaining a clean and professional showroom and promoting featured products.
• Addressing and resolving customer issues proactively and professionally.
• Preparing and sending product samples, catalogs, and credit applications.
• Reviewing open sales reports and ensuring data integrity.
• Pulling counter orders as needed to ensure timely customer service.
• Working closely with the Branch Operations Manager and sales staff daily.

Job description

Triangle Fastener Corporation in Baltimore, MD is seeking an Inside Sales Representative who will be the first point of contact for walk-in, phone, and email inquiries, ensuring a smooth sales experience.

You will manage quotes, orders, and daily customer service, support the Outside Sales team, coordinate with warehouse, and maintain a professional showroom while delivering exceptional service.