Inside Sales Specialist (3372)

SUNLIGHT BATTERIES USA INC; Mebane (NC); Hybrid; USD 42,000 - 70,000; Full time

Job summary

SUNLIGHT BATTERIES USA INC is seeking an Inside Sales Specialist to serve as a key liaison between customers, the sales team, and internal departments. Your work will help ensure accurate quoting, timely communication, efficient order tracking, and superior customer support.

By maintaining critical sales data and coordinating product demonstrations, you will support both lead-acid and lithium-ion product lines and contribute to customer satisfaction and Sunlight Batteries USA's ongoing success.

Qualifications

• Experience in inside sales or sales support and related business functions.
• College degree preferred; equivalent experience will also be considered.
• Strong organizational skills with attention to detail.
• Analytical mindset to gather, interpret, and present data.
• Proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication.
• Strong interpersonal skills across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and dependable with customer support focus.
• Experience with CRM, ERP, or sales management systems preferred.
• Knowledge of industrial batteries or energy storage is a plus.
• Understanding of industry regulations or energy-related products preferred.

Responsibilities

• Develop a strong understanding of Sunlight Batteries USA products, services, applications, and pricing structures to support customers and the sales team.
• Provide quoting support for lead-acid batteries, lithium-ion systems, chargers, accessories, and related solutions.
• Coordinate communication between customers, sales reps, and internal departments to ensure timely resolution of inquiries.
• Track and communicate warranty information, delivery timelines, and order status updates.
• Monitor and update lithium-ion order information, including product tracking and shipment coordination with international suppliers.
• Maintain accurate records of customer interactions and sales activities within systems.
• Support sales demonstrations by gathering data and assisting with presentation development.
• Manage the demonstration fleet of lead-acid and lithium-ion systems and chargers.
• Coordinate and distribute information regarding used and surplus inventory to support sales opportunities.
• Assist in maintaining forklift selector guides and product resources for the sales organization.
• Maintain and update distribution and service network databases and mapping resources.
• Assist onboarding of new customer, agent, and dealer accounts in company systems.
• Prepare reports and provide analytical support to identify sales trends and opportunities.
• Demonstrate professionalism and reliability while supporting a collaborative team.

Skills

Inside sales

Customer service

Attention to detail

Analytical mindset

Interpersonal skills

Multitasking

Communication skills

Self-motivated

CRM knowledge

ERP knowledge

Battery knowledge

Education

College degree preferred

Tools

MS Office

CRM software

ERP systems

Job description

Job DetailsJob Location: Remote - Mebane, NC 27302Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: NoneJob Shift: DayJob Category: SalesPower a Sustainable Future with Us

Your Impact

As an Inside Sales Specialist, you will serve as a key liaison between customers, the sales team, and internal departments. Your work will help ensure accurate quoting, timely communication, efficient order tracking, and superior customer support. By maintaining critical sales data, coordinating product demonstrations, and supporting both lead-acid and lithium-ion product lines, you will directly contribute to customer satisfaction and the continued success of Sunlight Batteries USA.

What You'll Do

• Develop a strong understanding of Sunlight Batteries USA products, services, applications, and pricing structures to effectively support customers and the sales team.
• Provide quoting support for lead-acid batteries, lithium-ion systems, chargers, accessories, and related solutions.
• Coordinate communication between customers, sales representatives, and internal departments to ensure timely resolution of inquiries and requests.
• Track and communicate warranty information, delivery timelines, and order status updates through the appropriate internal channels.
• Monitor and update lithium-ion order information, including product tracking and shipment coordination with international suppliers.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and account information within company systems.
• Support sales demonstrations by gathering operational data, analyzing performance reports, and assisting with presentation development.
• Manage the company's demonstration fleet, including lead-acid batteries, lithium-ion systems, and chargers.
• Coordinate and distribute information regarding used and surplus inventory to support inventory reduction efforts and sales opportunities.
• Assist in maintaining forklift selector guides and product application resources for the sales organization.
• Maintain and update the company's distribution and service network database and mapping resources.
• Support the onboarding and setup of new customer, agent, and dealer accounts within company systems.
• Prepare reports and provide analytical support to help identify sales trends, customer opportunities, and operational improvements.
• Demonstrate professionalism, reliability, and integrity while supporting a collaborative team environment.

Qualifications

What You'll Bring

• College degree preferred; equivalent experience will also be considered.
• Experience in inside sales, customer service, sales support, account coordination, or a related business function.
• Strong organizational skills with exceptional attention to detail.
• Analytical mindset with the ability to gather, interpret, and present data effectively.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build productive working relationships across multiple departments.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-motivated, dependable, and committed to providing outstanding customer support.
• Experience working with CRM, ERP, or sales management systems preferred.
• Knowledge of industrial batteries, material handling equipment, energy storage solutions, or related industries is a plus.
• Understanding of industry regulations, compliance requirements, or energy-related products is preferred.