Service Technician

Sunlight Batteries USA; Mebane (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Sunlight Batteries USA is seeking an Industrial Battery Service Technician to keep customers’ operations running safely and efficiently. You will diagnose, repair, and maintain battery systems, chargers, and related power equipment during on-site visits.

Travel to customer sites is a core part of the role, with a focus on safety, documentation, and high-quality service. Strong troubleshooting, teamwork, and customer communication are essential for success.

Qualifications

• High School Diploma or GED required.
• Technical, vocational, military, electrical, or mechanical training preferred.
• Minimum of two years experience servicing industrial equipment or batteries preferred.
• Experience servicing forklift batteries and charging equipment preferred.
• Knowledge of lead-acid and lithium-ion battery technologies preferred.
• OSHA safety certifications are a plus; forklift certification is a plus.
• Valid driver's license with acceptable driving record; strong troubleshooting skills.

Responsibilities

• Perform preventive maintenance inspections on industrial batteries, chargers, watering systems, and battery handling equipment.
• Diagnose and repair electrical, mechanical, and battery-related issues for lead-acid and lithium-ion systems.
• Install, replace, and commission industrial batteries and related equipment.
• Conduct battery testing, load testing, and capacity evaluations.
• Inspect battery rooms and charging stations for safety and regulatory compliance.
• Maintain watering systems and monitor electrolyte levels.
• Complete service reports, work orders, and customer documentation accurately.
• Educate customers on battery operation, maintenance practices, and safety.
• Respond to emergency service calls and provide field service support.
• Operate company vehicles and tools safely; maintain clean, organized work sites.

Skills

Troubleshooting

Customer service

Electrical knowledge

Reading schematics

Independent work

Organizational skills

Safety awareness

Problem solving

Education

High School Diploma or GED

Electrical or mechanical training

Military/training programs (optional)

Tools

Diagnostic equipment

DC electrical systems

Testing instruments

Service documentation software

Job description

At Sunlight Batteries USA, we are driven by a shared purpose: to deliver innovative energy solutions that improve lives and protect the environment. Our team is passionate about advancing battery technology and energy storage systems that power industries and communities around the world.

Your Impact

As an Industrial Battery Service Technician, you are essential to keeping our customers' operations running safely and efficiently. Your technical expertise helps maximize equipment uptime, extend battery life, and ensure the reliable performance of industrial power systems. By providing high-quality service, responding quickly to customer needs, and maintaining the highest safety standards, you directly contribute to operational productivity, customer satisfaction, and the long-term success of both our customers and our organization.

What You'll Do

• Perform preventive maintenance inspections on industrial batteries, chargers, watering systems, and battery handling equipment.
• Diagnose and repair electrical, mechanical, and battery-related issues involving lead-acid and lithium-ion battery systems.
• Install, replace, and commission industrial batteries, chargers, and related power equipment.
• Conduct battery testing, load testing, capacity evaluations, and performance assessments.
• Inspect battery rooms, charging stations, and equipment to ensure compliance with safety regulations and company standards.
• Maintain battery watering systems, monitor electrolyte levels, and perform routine battery maintenance.
• Complete battery cleaning, washing, neutralization, corrosion prevention, and safety procedures.
• Troubleshoot charger failures, electrical issues, and system malfunctions using diagnostic tools and technical documentation.
• Accurately complete service reports, work orders, inspection records, and customer documentation.
• Educate customers on proper battery operation, maintenance practices, and workplace safety requirements.
• Respond to emergency service calls and provide timely field service support.
• Operate company vehicles, tools, and equipment in a safe and responsible manner.
• Maintain a clean, organized, and safe work environment at customer sites and company facilities.
• Collaborate with customers, management, and internal teams to resolve service challenges and support operational goals.
• Follow all OSHA, EPA, DOT, and company safety policies and procedures.
• Demonstrate professionalism, integrity, accountability, and a commitment to exceptional customer service.

What You Bring

• High School Diploma or GED required.
• Technical, vocational, military, electrical, or mechanical training preferred.
• Minimum of two (2) years of experience servicing industrial equipment, batteries, electrical systems, or mechanical equipment preferred.
• Experience servicing forklift batteries and charging equipment preferred.
• Knowledge of lead-acid and lithium-ion battery technologies preferred.
• OSHA safety certifications are a plus.
• Forklift certification is a plus.
• Valid driver's license with an acceptable driving record required. Strong troubleshooting and problem-solving skills with the ability to diagnose and repair electrical, mechanical, and battery-related issues.
• Working knowledge of DC electrical systems, industrial battery technologies, and charging equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and service documentation.
• Excellent customer service, communication, and relationship-building skills.
• Ability to work independently, prioritize tasks, and manage service assignments effectively.
• Strong organizational skills and attention to detail when documenting inspections, repairs, and service activities.
• Experience using diagnostic equipment, testing instruments, and computerized work order systems preferred.
• Commitment to safety and adherence to regulatory and company standards.

Travel Requirements:

This position requires regular travel to customer locations, with travel expectations of at least 50% and potentially higher based on business needs. Travel demands may fluctuate depending on service requirements, customer schedules, project assignments, and operational priorities.