Inside Sales Specialist

Monroechamber; Urbana (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

Monroechamber in Urbana, IA is seeking an Inside Sales Specialist to build customer relationships, answer inbound calls and requests, and help customers find the right solutions while sharpening sales skills.

The role offers a 8:00am-5:00pm schedule, direct hire, and opportunities for growth within a collaborative team; candidates should be able to work independently with a focus on accuracy and service.

Qualifications

• Strong communication and customer service skills.
• Strong problem-solving and critical-thinking abilities.
• Detail-oriented with ability to manage multiple priorities.
• Proficient with computers, phones, email, and business software.
• Ability to learn products and understand customer applications.
• Construction, fastener, or building-material experience is a plus.
• Able to work independently and as part of a team.
• Authorized to work in the United States and able to pass background check.

Responsibilities

• Handle inbound customer calls, emails, and inquiries while building strong customer relationships
• Identify customer needs and recommend appropriate products and solutions
• Prepare and manage quotes, orders, follow-up, and issue resolution
• Identify opportunities to grow business with new and existing customers
• Develop knowledge of fasteners, construction materials, products, and customer applications
• Partner with Customer Service and Business Development teams to provide a positive customer experience
• Maintain accurate customer and order information in company systems
• Take ownership of customer needs from initial contact through resolution

Skills

Communication skills

Customer service

Relationship-building

Problem-solving

Attention to detail

Multi-tasking

Teamwork

Independent work

Job description

Position Title: Inside Sales Specialist Wage: $55,000-$60,000/year Shift: 1st Hours: 8:00am-5:00pm

Join a growing team where you can build customer relationships, solve problems, and help customers find the right solutions while developing your sales skills and career. Don’t miss this direct hire opportunity for an Inside Sales Specialist in Urbana, IA.

Inside Sales Specialist Responsibilities

• Handle inbound customer calls, emails, and inquiries while building strong customer relationships
• Identify customer needs and recommend appropriate products and solutions
• Prepare and manage quotes, orders, follow-up, and issue resolution
• Identify opportunities to grow business with new and existing customers
• Develop knowledge of fasteners, construction materials, products, and customer applications
• Partner with Customer Service and Business Development teams to provide a positive customer experience
• Maintain accurate customer and order information in company systems
• Take ownership of customer needs from initial contact through resolution

Requirements

• Strong communication, customer service, and relationship-building skills
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities with strong attention to detail
• Comfortable working with computers, phones, email, and business software
• Ability to learn products and understand customer applications
• Construction, fastener, or building-material experience is a plus
• Ability to work independently and collaboratively as part of a team
• Must be authorized to work in the United States and successfully complete a background check

We are proud to be an equal opportunity employer.