Inside Sales Specialist

RM METALS; SOUTH PLAINFIELD (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

On-site role

Job summary

RM Metals is seeking an Inside Sales Specialist for an on-site role in South Plainfield, NJ. You will manage inbound/outbound sales, qualify leads, and develop opportunities within accounts while providing product information and order updates.

Responsibilities include CRM updates, collaborating with operations for timely delivery, preparing quotes, and contributing to forecasts and reporting. Strong communication and relationship-building are essential.

Qualifications

• Strong inside sales experience with lead generation and opportunity development.
• Customer-focused with effective service skills.
• Excellent verbal and written communication for diverse customers and teams.
• Ability to build and maintain long-term B2B relationships.
• Comfort with CRM systems, quoting tools, and MS Office.
• High school diploma required; associate or bachelor’s degree preferred.

Responsibilities

• Handle inbound and outbound sales activities and qualify leads.
• Develop opportunities within existing and new accounts.
• Respond to customer inquiries and prepare quotes.
• Follow up on proposals and provide order status updates.
• Maintain accurate CRM records and collaborate with operations.
• Support sales forecasts and reporting with data and insights.

Skills

Inside sales

Customer service

Communication skills

Relationship building

CRM systems

Quoting tools

MS Office

Time management

Detail oriented

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM tools

Quoting tools

Microsoft Office

Job description

Company Description

RM Metals is a trusted supplier of stainless steel and specialty metal products serving customers across North America. The company specializes in domestic and global stainless steel sourcing, helping customers navigate volatile markets, changing prices, tariffs, and complex supply chains. With deep expertise in import logistics, trade compliance, specialty grades, and tailored sourcing, RM Metals focuses on supply continuity and dependable delivery. The business is built on long-standing relationships with mills and distribution partners, emphasizing trust, transparency, and consistent execution. Customers choose RM Metals for clear communication, strong market knowledge, reliable supply in tight markets, and a partner-focused mindset.

Role Description

This full-time Inside Sales Specialist role is an on-site position based in South Plainfield, NJ. The Inside Sales Specialist will manage inbound and outbound sales activities, qualify leads, and develop opportunities within existing and new accounts. Daily responsibilities include responding to customer inquiries, preparing quotes, following up on proposals, and supporting customers with product information and order status updates. The role involves maintaining accurate records in the CRM system, collaborating with operations and logistics teams to ensure timely delivery, and contributing to sales forecasts and reporting. The specialist will also focus on building long-term customer relationships that reflect RM Metals’ commitment to clear communication, reliability, and high customer satisfaction.

Qualifications

• Strong Inside Sales experience, including lead generation and opportunity development.
• Proven focus on customer satisfaction with effective customer service skills.
• Excellent verbal and written communication skills for working with diverse customers and internal teams.
• Ability to build and maintain long-term customer relationships in a B2B environment.
• Comfort with CRM systems, quoting tools, and basic Microsoft Office applications.
• Detail-oriented with strong organizational and time-management skills.
• Experience in metals, manufacturing, or industrial distribution is a plus.
• High school diploma required; associate or bachelor’s degree in business, marketing, or a related field is preferred.