Inside Sales Specialist

ZIM Integrated Shipping Services; Jersey City (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking a Sales Support/Account Operations role in New Jersey. You will assist the Account Owner in day-to-day operations, prepare quotations and contracts, and maintain communications with customers.

The role involves preparing meeting materials, coordinating rate requests, and supporting forecasts and targets. Ideal candidates have 2+ years in sales/marketing within shipping or logistics, proficiency in MS Office and Excel, and a background in economics or

Qualifications

• Proven capability with MS Office and Excel for data handling and reporting.
• 2+ years in sales or marketing roles within logistics or shipping preferred.
• Academic background in business-related fields.

Responsibilities

• Research and prepare material for customer meetings including performance, forecast, needs, issues and opportunities.
• Prepare, update and send quotations and proposals; coordinate rate requests from other departments.
• Prepare and send approved contracts; support sales targets and booking forecasts.
• Develop relationships with customer contacts and manage inquiries.
• Assist in solving customer issues and provide administrative account information.
• Schedule meetings with customers and assist in weekly sales reviews.
• Follow up on future bookings and ensure systems reflect customer forecasts.
• Generate lists of prospective customers for sales leads from multiple sources.
• Reach out to existing customers with new services or promotions.

Skills

MS Office

Excel

Education

Economics/ Business Management/ Marketing/ Logistics/ International Negotiation

Job description

Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers' requests, and manage back office related activities

Main Tasks:

• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.


• Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)


• Prepare and send approved proposals and contracts


• Support Account Owner in Sales Targets and Booking Forecast processes


• Prepare materials for weekly meetings with Sales Director and the sales team


• Develop relationships with relevant contacts from the customer side


• Assist in solving and follow-up on customer issues and complaints


• Provide customers with administrative information on their account


• Forward and follow-up telephone and email inquiries to other departments within ZIM


• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.


• Schedule meetings with existing and potential customers and occasionally join them


• Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly


• Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.


• Identify and reach out to existing customers and prospects when new services / promotions are relevant


• Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)

Requirements:

• Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage


• Minimum 2 years of proven experience in sales or marketing position


• Working experience in a local FFW / global company / shipping industry - Advantage


• Proficient in MS Office, Excel in particular