Inside Sales & Service Operations Lead

Evolving Solution Services; Lebanon, Northern (TN, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base + Commission

Phone Credit

Hybrid work eligibility

Job summary

Evolving Solution Services in Lebanon, TN is seeking an Inside Sales & Service Coordinator to manage customer orders and service work across the Tennessee branch. You will coordinate between Territory Managers, Service Managers, Warehouse Operations, Vendors, and Customers to ensure quotes, orders, procurements, and invoicing are executed accurately.

The role focuses on order accuracy, job readiness, responsiveness, on-time execution, and cash collection, with hybrid work eligibility after

Qualifications

• 5+ years inside sales, service coordination, purchasing, or industrial operations experience.
• Strong organizational skills.
• Ability to manage multiple priorities.
• Experience with ERP systems (NetSuite preferred).
• Proficient with Microsoft Office.
• High attention to detail.
• Self-directed and able to make independent decisions.

Responsibilities

• Prepare product and service quotations based on scopes provided by Territory and Service Managers
• Process customer sales orders in NetSuite
• Enter purchase orders
• Coordinate with vendors to procure products
• Track material deliveries and communicate status to customers
• Support Territory Managers with customer follow-up
• Respond to incoming customer phone calls and emails
• Create Warehouse pick tickets
• Communicate directly with customers as needed
• Assist with inventory planning
• Procure & coordinate rental equipment as needed
• Maintain the TN service calendar under the direction of the Service Managers
• Track Warranty Documentation

Skills

Inside sales

Service coordination

Purchasing

Industrial operations

Time management

Tools

NetSuite

Microsoft Office

Job description

Evolving Solution Services in Lebanon, TN is seeking an Inside Sales & Service Coordinator to manage customer orders and service work across the Tennessee branch. You will coordinate between Territory Managers, Service Managers, Warehouse Operations, Vendors, and Customers to ensure quotes, orders, procurements, and invoicing are executed accurately.

The role focuses on order accuracy, job readiness, responsiveness, on-time execution, and cash collection, with hybrid work eligibility after