Sales and Service Technician

SSI Fire & Safety Holdings, LLC; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Company vehicle or allowance

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Flexible Spending and Health Savings 

Professional development and growth

Job summary

State Systems, Inc. in Memphis, TN is seeking a motivated Sales/Service Technician to inspect, install, and service fire protection systems across the Mid-South. You will sell maintenance agreements and ensure safety, reliability, and compliance.

The role demands hands-on problem solving, a valid driver's license, and strong customer service. A High School Diploma or equivalent is required; the job is on-site and field-based, with physical lifting and outdoor work.

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license with a clean driving record.
• Strong mechanical aptitude and problem-solving skills.
• Ability to multitask, stay organized, and manage a full work schedule.
• Excellent interpersonal and communication skills.

Responsibilities

• Sell and service fire protection products and maintenance agreements within your assigned territory.
• Inspect, install, and repair fire extinguishers, fire suppression systems, and emergency/exit lighting.
• Identify new prospects and generate leads through professional communication and service visits.
• Present proposals to potential customers, highlighting the value and advantages of our services.
• Follow up with prospects and maintain relationships with existing customers.
• Complete work orders and documentation accurately and in accordance with company procedures.
• Provide superior customer service while representing State Systems.

Skills

Mechanical aptitude

Communications skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Windows-based software

Microsoft Office

Job description

Sales/Service Technician

Location: Memphis, TN (On-Site / Field Based)

Division: Fire Protection

Company: State Systems, Inc.

About State Systems, Inc.

Founded in Memphis, TN, State Systems, Inc. is a total protection company providing fire protection, low voltage systems, and life-safety solutions across Tennessee, Arkansas, Mississippi, and Alabama. Our mission is simple: to protect life and property every day through integrity, innovation, and superior customer service.

We're looking for a motivated Sales/Service Technician who enjoys hands-on work, problem-solving, and connecting with customers. If you're mechanically inclined, take pride in your craftsmanship, and value helping others stay safe, this is an excellent opportunity to grow your career in the fire protection industry.

What You’ll Do

As a Fire Protection Sales/Service Technician, you'll be responsible for inspecting, servicing, installing, and selling fire protection systems and related safety equipment throughout the Mid-South. This includes fire extinguishers, suppression systems, and emergency lighting. You'll ensure that each system you service meets the highest standards of safety, functionality, and compliance.

Key Responsibilities

• Sell and service fire protection products and maintenance agreements within your assigned territory.
• Inspect, install, and repair fire extinguishers, fire suppression systems, and emergency/exit lighting.
• Identify new prospects and generate leads through professional communication and service visits.
• Present proposals to potential customers, highlighting the value and advantages of our services.
• Follow up with prospects and maintain relationships with existing customers.
• Complete work orders and documentation accurately and in accordance with company procedures.
• Provide superior customer service while representing State Systems in a professional manner.

What We’re Looking For

• High School Diploma or equivalent required.
• Valid driver's license with a clean driving record.
• Strong mechanical aptitude and problem‑solving skills.
• Ability to multitask, stay organized, and manage a full work schedule.
• Excellent interpersonal and communication skills.
• Proficiency with Windows-based software and Microsoft Office.
• Customer-focused, results‑driven, and action‑oriented mindset.
• Must be in good physical condition with no limitations.
• Must be willing to work outdoors in inclement weather.
• Must be able to lift a minimum of 75 pounds.
• Must be able to carry 50 pounds repeatedly.
• Must be able to push greater than 100 pounds as needed.
• Must be able to safely climb a ladder and reach a height of at least 12 ft.

This position may require the handling of chemicals that may be skin and/or respiratory irritants. Person may also be exposed to ventilation areas which may have respiratory irritant. Must not be skin and respiratory sensitive to these materials and environments. MSDS are available.

Compensation & Benefits

We value hard work and reward performance. First-year earnings typically range from $45-60,000, with top performers earning more based on commission and bonus opportunities.

Benefits

• Commission and bonus opportunities
• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance and voluntary benefits
• Paid time off and holiday pay
• Company vehicle or allowance
• Company phone or allowance
• Logo attire provided
• Employee assistance and wellness programs
• Flexible Spending and Health Savings Accounts
• Professional development and advancement opportunities
• Referral and retirement programs
• Pet insurance and additional voluntary benefits

Schedule

Full-time | Monday-Friday, Day Shift

Work Environment

On-site and in the field (Memphis area)

Join a Leader in Life Safety

If you're ready to grow your career in low voltage and fire protection sales, a company built on trust, excellence, and protecting what matters most.

Texting Privacy Policy And Information

Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.

Message frequency will vary depending on the application process.

Msg & data rates may apply.

OPT out at any time by texting "Stop".

Pre-Employment Screening

All employment offers are contingent upon successful completion of a background check and drug screening, in accordance with applicable laws and company policy.

SSI Fire & Safety is an Equal Opportunity Employer committed to diversity and inclusion.