Inside Sales Representative (Quoting)

PLP; Mayfield (OH); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Profit sharing

Medical, dental & vision insurance

Wellness & EAP

Health care FSAs/HSAs

Life insurance

PTO & holidays

Vacation purchase program

Descripción de la vacante

PLP in Mayfield, OH is seeking an Inside Sales Representative to handle inquiries, manage quotations, and support pricing strategies. You will coordinate with multiple teams to optimize pricing and renew blanket quotes, while maintaining strong customer relationships and accurate records.

Ideal candidates have 3–5 years in customer service with pricing experience, proficiency in MS Office, and strong communication and numerical skills. Some overtime during storm emergencies is required.

Formación

• Minimum high school diploma; specialized business education helpful.
• 3–5 years in a customer service role with pricing responsibilities.
• Proficiency with Word, Excel, Outlook and PowerPoint.
• Strong communication and writing abilities.
• People-oriented with good numerical sense.

Responsabilidades

• Process inquiries and quotes; coordinate with teams to optimize pricing.
• Manage blanket quotation renewals with sales leadership.
• Meet deadlines for project responses and renewals.
• Share customer and competitive insights to inform sales strategies.
• Maintain accurate documentation of quotes and customer interactions.
• Provide technical product support across departments.
• Develop sales contacts and perform limited selling functions.
• Track and analyze sales trends; report findings to management.
• Maintain relationships with customers; ensure prompt communication.
• Assist in pricing strategy development to maximize profitability.
• Review contracts to ensure compliance with customer requirements.
• Resolve pricing issues on new orders and support order processing.
• Provide backup support for Inside Sales Representatives as needed.
• Occasional overtime during storm emergencies.
• Review unusual debit/credit/RMA requests and coordinate actions.

Conocimientos

Communication skills

Writing skills

Numerical ability

People oriented

Technical ability

Microsoft Word

Excel

Outlook

PowerPoint

Educación

High school diploma

Business degree helpful

Descripción del empleo

As an Inside Sales Representative, you will be responsible for processing customer inquiries and competitive quotes efficiently and ensuring seamless communication with the sales teams. Your role will involve managing blanket and project quotes, resolving pricing issues, tracking sales trends, and maintaining strong customer relationships to drive profitability. As a successful Inside Sales Representative, you will support order processing, collaborate with various departments, and remain available for storm-related emergencies.

Duties & Responsibilities:

• Handle and analyze quotation requests, coordinating with relevant teams to optimize pricing.
• Manage blanket quotation renewals with sales leadership.
• Ensure deadlines for project responses and blanket quote renewals are strictly adhered to.
• Share customer and competitive insights to inform sales strategies.
• Maintain accurate documentation of quotes and customer interactions in the company system.
• Provides technical product support, collaborating with other departments as needed.
• Develop sales contacts and perform limited selling functions.
• Track and analyze sales trends, reporting findings to management.
• Maintain strong relationships with customers, ensuring prompt and effective communication.
• Assist in the development of pricing strategies to maximize profitability.
• Review and understand contracts and agreements to help ensure compliance with customer requirements.
• Resolve pricing issues on new orders and support order processing.
• Provide backup support for Inside Sales Representatives as needed.
• Available to work occasional overtime as needed during storm emergencies.
• Review unusual debit, credit, and RMA requests and coordinate proper action to be taken with Inside Customer Support Specialists.
• Assist in non-routine expedites.
• Prepare and maintain Excel spreadsheets.
• Perform additional duties to ensure high-quality customer service.

Qualifications & Requirements:

• Minimum high school diploma. Specialized business education or a degree in an applicable discipline is helpful.
• Three to five years of experience in a Customer Service-related activity, including direct customer contact and development of competitive pricing.
• Proficiency with computer software, specifically Microsoft Word, Excel, Outlook and PowerPoint.
• Good with numbers and common-sense perspective
• Strong communication and writing skills
• Strong technical ability
• People-oriented

Schedule:

• Standard office hours with flextime
• 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program