Inside Sales Correspondent (Quoting)

Preformed-Line-Products; Mayfield (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Medical, dental & vision insurance

Wellness program

Flexible spending accounts

Life insurance

Paid time off

Holidays

Vacation purchase program

Job summary

Preformed-Line-Products is seeking an Inside Sales Correspondent in Mayfield Village, OH. You will process customer inquiries and competitive quotes, manage blanket/project quotes, and support order processing while collaborating with multiple departments.

You will analyze pricing, track sales trends, and maintain strong customer relationships to drive profitability. Occasional overtime during storm emergencies may be required.

Qualifications

• Minimum high school diploma; related business education helpful.
• 3–5 years in customer service or pricing roles.
• Proficient with MS Word, Excel, Outlook and PowerPoint.
• Strong numerical and communication skills.

Responsibilities

• Handle and analyze quotation requests, coordinating with teams to optimize pricing.
• Manage blanket quotation renewals with sales leadership.
• Ensure deadlines for project responses and blanket quote renewals are met.
• Share customer and competitive insights to inform sales strategies.
• Maintain accurate documentation of quotes and customer interactions in the system.
• Provide technical product support, collaborating with other departments.
• Develop sales contacts and perform limited selling functions.
• Track and analyze sales trends, reporting findings to management.
• Maintain strong relationships with customers and ensure prompt communication.
• Assist in pricing strategy development to maximize profitability.
• Review contracts to ensure compliance with customer requirements.
• Resolve pricing issues on new orders and support order processing.
• Provide backup support for Inside Sales Representatives as needed.
• Occasional overtime during storm emergencies.
• Review unusual debit, credit, and RMA requests and coordinate actions.
• Assist in non-routine expedites and prepare Excel spreadsheets.
• Perform additional duties to ensure high-quality customer service.

Skills

Strong communication & writing

People-oriented

Good with numbers

Strong technical ability

Education

High school diploma

Business education or related degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Clerical Mayfield Village, OH, US

As an Inside Sales Correspondent, you will be responsible for processing customer inquiries and competitive quotes efficiently and ensuring seamless communication with the sales teams. Your role will involve managing blanket and project quotes, resolving pricing issues, tracking sales trends, and maintaining strong customer relationships to drive profitability. As a successful Inside Sales Correspondent, you will support order processing, collaborate with various departments, and remain available for storm-related emergencies.

Duties & Responsibilities:

• Handle and analyze quotation requests, coordinating with relevant teams to optimize pricing.
• Manage blanket quotation renewals with sales leadership.
• Ensure deadlines for project responses and blanket quote renewals are strictly adhered to.
• Share customer and competitive insights to inform sales strategies.
• Maintain accurate documentation of quotes and customer interactions in the company system.
• Provides technical product support, collaborating with other departments as needed.
• Develop sales contacts and perform limited selling functions.
• Track and analyze sales trends, reporting findings to management.
• Maintain strong relationships with customers, ensuring prompt and effective communication.
• Assist in the development of pricing strategies to maximize profitability.
• Review and understand contracts and agreements to help ensure compliance with customer requirements.
• Resolve pricing issues on new orders and support order processing.
• Provide backup support for Inside Sales Representatives as needed.
• Available to work occasional overtime as needed during storm emergencies.
• Review unusual debit, credit, and RMA requests and coordinate proper action to be taken with Inside Customer Support Specialists.
• Assist in non-routine expedites.
• Prepare and maintain Excel spreadsheets.
• Perform additional duties to ensure high-quality customer service.

Qualifications & Requirements:

• Minimum high school diploma. Specialized business education or a degree in an applicable discipline is helpful.
• Three to five years of experience in a Customer Service-related activity, including direct customer contact and development of competitive pricing.
• Proficiency with computer software, specifically Microsoft Word, Excel, Outlook and PowerPoint.
• Good with numbers and common-sense perspective
• Strong communication and writing skills
• Strong technical ability
• People-oriented

Schedule:

• Standard office hours with flextime
• 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program