Inside Sales Correspondent (Quoting)

PLP; Mayfield (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Paid time off and holidays

Inclusive company culture

Job summary

A leading industrial solutions provider in Mayfield, Ohio, is seeking an Inside Sales Correspondent responsible for efficiently processing customer inquiries and managing quotations. This role requires strong communication skills and technical proficiency, along with the ability to develop and maintain customer relationships. Candidates should have 3-5 years of customer service experience, with a focus on pricing strategies and sales trend analysis. This position offers a supportive work environment with flexible hours and comprehensive benefits.

Qualifications

• 3-5 years of customer service experience, including direct customer contact.
• Proficiency with Microsoft Office software required.
• Strong technical ability and people-oriented.

Responsibilities

• Process customer inquiries and competitive quotes efficiently.
• Maintain strong relationships with customers and communicate effectively.
• Track and analyze sales trends, reporting findings to management.

Skills

Customer service experience

Communication skills

Technical ability

Analytical skills

Proficiency in Microsoft Office

Education

High school diploma or higher

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

As an Inside Sales Correspondent, you will be responsible for processing customer inquiries and competitive quotes efficiently and ensuring seamless communication with the sales teams. Your role will involve managing blanket and project quotes, resolving pricing issues, tracking sales trends, and maintaining strong customer relationships to drive profitability. You will support order processing, collaborate with various departments, and remain available for storm‑related emergencies.

Duties & Responsibilities

• Handle and analyze quotation requests, coordinating with relevant teams to optimize pricing.
• Manage blanket quotation renewals with sales leadership.
• Ensure deadlines for project responses and blanket quote renewals are strictly adhered to.
• Share customer and competitive insights to inform sales strategies.
• Maintain accurate documentation of quotes and customer interactions in the company system.
• Provide technical product support, collaborating with other departments as needed.
• Develop sales contacts and perform limited selling functions.
• Track and analyze sales trends, reporting findings to management.
• Maintain strong relationships with customers, ensuring prompt and effective communication.
• Assist in the development of pricing strategies to maximize profitability.
• Review and understand contracts and agreements to help ensure compliance with customer requirements.
• Resolve pricing issues on new orders and support order processing.
• Provide backup support for Inside Sales Representatives as needed.
• Be available to work occasional overtime as needed during storm emergencies.
• Review unusual debit, credit, and RMA requests and coordinate proper action to be taken with Inside Customer Support Specialists.
• Assist in non‑routine expedites.
• Prepare and maintain Excel spreadsheets.
• Perform additional duties to ensure high‑quality customer service.

Qualifications & Requirements

• Minimum high school diploma. Specialized business education or a degree in an applicable discipline is helpful.
• Three to five years of experience in a Customer Service‑related activity, including direct customer contact and development of competitive pricing.
• Proficiency with computer software, specifically Microsoft Word, Excel, Outlook and PowerPoint.
• Good with numbers and common‑sense perspective.
• Strong communication and writing skills.
• Strong technical ability.
• People‑oriented.

Schedule

• Standard office hours with flextime.
• 401(k) with a company match equal to 25% of the first 8% of pre‑tax dollars contributed by the employee for the first two years.
• Enrollment in company profit sharing after two years.
• Medical, dental & vision insurance, including free preventative care.
• Wellness & Employee Assistance Program (EAP).
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid time off, paid company holidays, and vacation purchase program.
• Short & long‑term disability.
• Parental & family leave; military leave.
• Inclusive & welcoming company culture.