Inside Sales Representative

Steel Technologies LLC; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Affordable medical plans

Dental and vision coverage

Telehealth services

Wellness program

Disability insurance

Life Insurance

Tuition reimbursement

Bonuses and holiday pay

401(k) with match

Paid time off

Holidays

Referral bonus

Job summary

Steel Technologies is seeking an Inside Sales Representative to deliver superior customer service, manage the order book, and proactively collaborate with the Support Team and customers. The role requires coordination with Account Managers, Buyers, and Outside Sales, ensuring customer requirements are met and orders flow smoothly from inception to payment.

Applicants should bring strong problem-solving and communication skills, with the ability to multitask and meet deadlines.

Qualifications

• Strong customer service background with inventory and order management exposure.
• Experience in manufacturing environment preferred.
• Ability to work with multiple teams and levels of management.

Responsibilities

• Develop an understanding of customer needs and communicate them within the team to ensure great customer service.
• Manage the order book, input/update forecasts, and process orders from inception to payment.
• Back-up for other team members and promote collaboration and learning within the team.
• Interact face-to-face with team members to foster growth and productivity.
• Perform other duties as assigned.

Skills

Customer service

Conflict resolution

Communication

Multitasking

Problem solving

Negotiation

Organization

Attention to detail

Education

Associate’s Degree in related field

Tools

Microsoft Office

Job description

The Inside Sales Representative is a critical member of a Support Team, responsible for providing superior customer service, order book management, proactive collaboration with the team and our customers, and proactive communication with internal and external customers to ensure customer requirements are satisfied. This role works closely with members of the Support Team, including the Account Manager, other Inside Sales Representatives, and Buyers, and collaborates with all functions of the organization to provide great customer service and effectively manage existing customer business.

Duties and Responsibilities:

1. Customer Service and Relations expectations:

• Develop a complete understanding of customer needs and expectations; communicate these expectations within the Support Team and with other functional areas to ensure great customer service
• Gain new business opportunities through managing spot buy process, ensuring timely responses to customers and Outside Sales and efficient order processing
• Increase sales through building customer relationships and delivering superior customer service

2. Order Book Management

• Collaborate with Outside Sales and Account Manager and timely input/update forecast
• Create new customers and Customer Part Spec in Steel Tech’s system, expediting as needed
• Manage customer orders from inception to payment - order to cash
• Direct production facilities to convert raw material to finished product through sales and source order placement
• Ensure timely and accurate entry of release orders to support effective transportation planning and meet customer delivery requirements
• Complete weekly Inventory Management Report (IMR) / Material Requirement Planning (MRP) reviews for all accountsfor effective order book management
• Manage finished goods levels and push aging material; ***escalate*** to Account Manager based on Sales Agreement
• Manage claim entry and ensure disposition is provided to customer in a timely manner
• Generate, maintain, and analyze various reports and spreadsheets to provide directions and recommendations to other departments and to provide information to customers

3. Serves as a back-up for the other Inside Sales Representatives, Buyers, and the Account Manager on the Support Team

4. Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team

5. Other duties as assigned

Job Requirements:

• Proactive with strong conflict resolution and problem-solving skills
• Thorough general knowledge and understanding of customer service and inventory management
• Demonstrated ability to work effectively with all levels of management and teammates
• Ability to effectively communicate, negotiate, and manage difficult customer situations
• Able to prioritize, multi-task, and meet deadlines
• Excellent organization, problem solving, analytical, and decision-making skills
• Attention to detail is required
• Computer Skills: familiarity with Microsoft Suites and basic computer skills

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

Education and Experience Requirements:

Prefer an Associate’s Degree in a related field with at least two years of sales, purchasing, or customer service experience in manufacturing. Formal education may be substituted with experience and training when competency in the position is demonstrated.

Working Conditions:

This work is performed in an office setting with minimal to moderate noise due to computers, printers, and people.

Steel Technologies is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.

What we can offer:

Insurance:

• Affordable plans for medical, dental, vision, and wellbeing on the first day of the month following your start date
• Employer-Paid dental with available Buy-up options
• Free MDLive Telehealth Services through our Medical Plan
• Competitive Wellness Program, providing up to 100% discount on medical premiums
• Employer-Paid Short-Term and Long-Term Disability with Buy-up options
• Supplemental Accident Insurance through Allstate for additional coverage on accidents, cancer, and long-term care
• Employer-Paid Life Insurance
• Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal and Family services

Work-Life Balance:

• Paid Time Off
• 9 Paid Holidays starting day one!
• Bonus Paid Floating Holiday in recognition of the diversity of our team
• 401(k) after 60 days of employment + competitive match up to 4.5% after one year
• Pretax Health Savings Account
• Pretax Flexible Spending Account
• Quarterly bonus based on company performance
• Tuition reimbursement is available for job related courses to further your education, with up 100% paid tuition for maintenance-related coursework and certifications
• Skill Development Programs
• Learning Management System
• Promotional Opportunities

Local Perks & Discounts:

• Dress for your day!
• Teammate referral bonus
• Boot and Glasses Allowance after 60 days of employment
• Teammates appreciation activities

Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.