Inside Sales Representative - Kendall Electric

The Kendall Group; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kendall Group is seeking an Inside Sales Representative to join Kendall Electric's sales team in Traverse City. You will communicate with customers and vendors, understand needs, and drive smooth sales processes while building strong relationships.

The role emphasizes customer service, order processing, and close collaboration with cross-functional teams to achieve sales targets and provide excellent support across channels.

Qualifications

• 2 years' customer service, sales or distribution experience
• HS diploma or GED
• Proficiency in Microsoft Office; ERP experience
• Excellent verbal and written communication; cross-functional work
• Ability to handle multiple requests in a fast-paced environment

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Process orders and quotes in business system
• Provide vendor portal assistance to customers
• Close sales and achieve sales targets
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers' needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for approval and track progress
• Travel occasionally to branches or events

Skills

Customer service

Sales

Distribution

Education

HS diploma or GED

Associate or bachelor's degree (preferred)

Tools

Microsoft Office

ERP systems (incl. Eclipse ERP)

Job description

Role Summary

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered. The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to build relationships and close sales.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers' needs and identifying sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and collaboration
• Priority Setting

What you'll need

• Work Experience: 2 years' customer service, sales or distribution experience
• Education: HS diploma or GED
• Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
• Organization Skills: Excellent work ethic; good verbal, and written communication skills
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk and hear
  • Ability to sit for 8 hours a day
• Physical Environment: Normal office environment;
• Travel: Occasional travel to branches or to business-related functions such as training or seminars

Qualifications we prefer but don't require

• Work Experience: 2 years' electrical sales and customer service experience, Eclipse ERP experience
• Education: Associate or bachelor's degree

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.